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Work experience

Head of Infrastructure and Service

from 12.2023 to now (1 year 8 months)
"Piraeus Bank ICB" JSC, Київ (Фінанси, банки, страхування)

• Oversaw System Administration, Network, and Technical Support departments.
• Delivered large-scale infrastructure modernization after a decade of stagnation.
• Achieved 99.99% uptime across critical systems and enforced SLA performance.
• Implemented proactive monitoring and user support frameworks.
• Managed IT budgets and vendor relationships.
• Ensured compliance with NBU regulations and PCI DSS

Chief information officer

from 03.2019 to 11.2023 (4 years 8 months)
Secur Group, Київ (Охорона, безпека)

• Led enterprise IT across distributed infrastructure and cross-functional teams.
• Achieved 99.95% uptime for business-critical systems.
• Developed and launched dealer portal, improving web performance by 50%.
• Integrated Microsoft Power BI for executive dashboards and real-time reporting.
• Introduced SLAs and KPIs; led full IT department restructuring.
• Prepared for the ISO 27001 certification and launched cyber defense programs.

Chief technology officer

from 05.2017 to 03.2019 (1 year 10 months)
Exenens, Київ (IT)

• Managed IT outsourcing projects.
• Led IT service delivery to clients.
• Conducted IT audits for 25+ companies and built tailored IT support operations.

Head of IT department

from 09.2015 to 05.2017 (1 year 8 months)
Finam (Ukrainian subidiary), Київ (Фінанси, банки, страхування)

• Managed tech support and 24/7 duty support groups.
• Upgraded datacenter to Tier II+, improving reliability and reducing incidents by 20%.

Education

National Technical University of Ukraine "Kyiv Polytechnic Institute"

CHEMICAL ENGINEERING FACULTY, Automated Process Control Systems, Київ
Higher, from 2002 to 2008 (6 years)

Additional education and certificates

Financial accounting for managers

2016

"Young executive" training cource

2010

Effective presentaions

2010

Interconnecting Cisco Network Devices

2010

Knowledge and skills

• MS Office
• 1С
• 1C
• SQL
• Active Directory
• MS SQL Server
• VMware
• Activity
• Активность
• MS Exchange Server
• DFS
• MS Azure
• DPM
• Amazon RDS
• SCCM
• SCOM
• IT-service management ( ITIL )
• Systems administration
• People management
• Business Process Management

Language proficiencies

English — above average

Additional information

Navigating IT challenges requires striking the right balance between technical excellence and resource constraints. A true professional delivers solutions that not only resolve current issues within limited budgets but also lay the groundwork for future scalability and modernization. With deep expertise in Microsoft infrastructure, complemented by strong knowledge of networking, cybersecurity, service management, and cross-functional leadership, I design and implement IT strategies that drive operational efficiency and empower businesses to meet their goals.

Open to discussing opportunities for Chief Information Officer, Head of Infrastructure, or Head of IT roles where I can apply my experience to lead strategic transformation and deliver measurable business impact.

CORE COMPETENCIES
IT Strategy & Leadership: IT transformation, executive alignment, digital innovation.

Infrastructure Management: Virtualization, networking, data centers, cloud platforms.

Service Operations: ITIL, ITSM, SLA/KPI design, technical support optimization
Compliance & Security: ISO 27001, NBU standards, cybersecurity

Project & Budget Oversight: Budgeting, vendor management, cost optimization

Business Intelligence: Microsoft Power BI implementation