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Head of customer support
- City:
- Kyiv
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Personal information
NAME Veronika Shevchenko
ADRESS Hostomel, 4 Novozavodska St.
PHONE [open contact info ](look above in the "contact info" section)
EMAIL [open contact info ](look above in the "contact info" section)
Experience
DATES November 2024 — May 2025
POSITION Customer Support Manager
RESPONSIBILITIES Fast and efficient case processing in emails and calls,
workflow automation, KPI fulfillment
EMPLOYER/ADDRESS Skelar (Liven) / Reya Digital OÜ, Harju maakond, Tallinn,
Nõmme linnaosa, Pärnu mnt 388b, 11612, Estonia
BUSINESS TYPE Venture builder, IT
DATES September 2023 — now
POSITION Foreign language tutor
RESPONSIBILITIES Individual and group teaching for clients of different
age group
EMPLOYER/ADDRESS English fox / Hostomel, 73 Svyatopokrovska St.
BUSINESS TYPE Provision of services in the field of education
DATES November 2022 - August 2023
POSITION HR-manager
RESPONSIBILITIES Organizing events, planning work with other
foundations and the ICRC, organizing the team,
reporting
EMPLOYER/ADDRESS Charitable Foundation “Victory of Ukraine” / Hostomel,
127-a Svyatopokrovska St.
BUSINESS TYPE Charitable foundation, volunteering
PAGE 1- CV
CV
Education and training
DATES 2022 - 2026
QUALIFICATIONS Psychology
ALMA MATER State Tax University
DATES 2024 - 2028
QUALIFICATIONS Philology (Germanic languages and literature, including
translation)
ОСНОВНІ НАУКИ English and second foreign language
ALMA MATER Karazin Kharkiv National University
Skills and experience
LANGUAGES Ukrainian, English, French
OTHER LANGUAGES German
SOCIAL SKILLS AND Responsibility, ability to work in a team, quick learner,
EXPERIENCE organizational skills, sociability, friendliness
ORGANIZATIONAL SKILLS AND Time management, ability to solve tasks quickly, team
EXPERIENCE organization, ability to communicate with clients, high
attention to details
COMPUTER SKILLS Google Sheets, Solidgate, Zendesk, Notion, Text Blaze,
Freshcaller
PAGE 2- CV
Personal information
NAME Veronika Shevchenko
ADRESS Hostomel, 4 Novozavodska St.
PHONE [
EMAIL [
Experience
DATES November 2024 — May 2025
POSITION Customer Support Manager
RESPONSIBILITIES Fast and efficient case processing in emails and calls,
workflow automation, KPI fulfillment
EMPLOYER/ADDRESS Skelar (Liven) / Reya Digital OÜ, Harju maakond, Tallinn,
Nõmme linnaosa, Pärnu mnt 388b, 11612, Estonia
BUSINESS TYPE Venture builder, IT
DATES September 2023 — now
POSITION Foreign language tutor
RESPONSIBILITIES Individual and group teaching for clients of different
age group
EMPLOYER/ADDRESS English fox / Hostomel, 73 Svyatopokrovska St.
BUSINESS TYPE Provision of services in the field of education
DATES November 2022 - August 2023
POSITION HR-manager
RESPONSIBILITIES Organizing events, planning work with other
foundations and the ICRC, organizing the team,
reporting
EMPLOYER/ADDRESS Charitable Foundation “Victory of Ukraine” / Hostomel,
127-a Svyatopokrovska St.
BUSINESS TYPE Charitable foundation, volunteering
PAGE 1- CV
CV
Education and training
DATES 2022 - 2026
QUALIFICATIONS Psychology
ALMA MATER State Tax University
DATES 2024 - 2028
QUALIFICATIONS Philology (Germanic languages and literature, including
translation)
ОСНОВНІ НАУКИ English and second foreign language
ALMA MATER Karazin Kharkiv National University
Skills and experience
LANGUAGES Ukrainian, English, French
OTHER LANGUAGES German
SOCIAL SKILLS AND Responsibility, ability to work in a team, quick learner,
EXPERIENCE organizational skills, sociability, friendliness
ORGANIZATIONAL SKILLS AND Time management, ability to solve tasks quickly, team
EXPERIENCE organization, ability to communicate with clients, high
attention to details
COMPUTER SKILLS Google Sheets, Solidgate, Zendesk, Notion, Text Blaze,
Freshcaller
PAGE 2- CV
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The candidate's resume is posted at https://www.work.ua/resumes/14459977/