Артем

Artem Bokovikov
📍 Odesa, Ukraine
📞 [open contact info](look above in the "contact info" section)
✉ [open contact info](look above in the "contact info" section)

Professional Summary
Experienced Accounts Payable Coordinator and CRM Technical Support Manager with a
strong background in financial administration, international collaboration, and process
optimization. Skilled in financial reporting, ERP systems, CRM platforms, and vendor
relations. Reliable, organized, and focused on results with a solid understanding of US
medical billing workflows.

Work Experience

Technical Support Manager CRM — Qnovix
Jan 2025 – Jun 2025 (Remote)

- Provided technical support and onboarding assistance to clients using the company’s CRM
system.
- Handled troubleshooting, feature explanations, and coordination with the development
team.
- Documented client requests, created manuals, and supported internal CRM optimization.
- Communicated in English with international clients on a daily basis.

Accounts Payable Coordinator — Pharmbills
2021 – 2025

- Managed and processed payments for international clients.
- Prepared financial documentation and reports.
- Optimized financial workflows and utilized ERP systems.
- Coordinated with vendors and internal departments.

Senior Specialist — Malynovska District Administration, Odesa City Council
2018 – 2021

- Monitored and controlled the state of municipal infrastructure.
- Prepared reports and liaised with state bodies.
- Coordinated with service providers to improve public amenities.
Deputy Director — Odesos Navigation Company
2010 – 2018

- Oversaw company operations and managed personnel.
- Handled business correspondence with international partners.
- Advised clients on overseas employment and visa documentation.

Education
Odesa State Academy of Civil Engineering and Architecture
Specialist Degree in Industrial and Civil Construction
2011 – 2016

Lowell High School, USA
2007 – 2008

Key Skills
- Financial reporting and documentation
- ERP systems, CRM platforms, 1C, MS Office
- International communication and vendor coordination
- Process optimization and analytics
- Team leadership and cross-functional collaboration

Tools & Systems
MS Office, 1C, ERP Systems, CRM, Google Sheets, QuickBooks (basic), TMS (familiar)

Languages
Ukrainian (native), Russian (fluent), English (Upper-Intermediate), German (basic reading)