Аліна

ALINA MOKLIUK
Customer support specialist
CONTACT PROFILE
[open contact info](look above in the "contact info" section) A product and service expert with deep
[open contact info](look above in the "contact info" section) knowledge, technical skills in using CRM
(Bitrix24, Freshdesk), helpdesk systems, and
Boryspil, Ukraine data analysis is ready to provide high-quality
support and join your team.
EDUCATION
Specialist. Higher
Education, Rivne State
University of Humanities, PROFESSIONAL EXPERIENCE
Rivne
2010-2015 CONTENT MANAGER
VisaHQ
Obtained a degree as a May 2023 - Feb 2025
teacher of the Ukrainian Updating information on the company website.
language and literature Checking the relevance of data.
foreign literature, and Working in Google Chat, Google Doc and other Google
English. tools.

SKILLS ASSISTANT MANAGER
Botanic Market LLC
Empathy June 2020 - June 2021
Active listening Ensuring stable operation of the office in all
Clear Communication aspects, carrying out personal instructions from
Patience management.
Problem-Solving Working with documentation.
Adaptility/Flexibility Helping in setting up the online store and
Possitive Instagram page. Writing and editing posts,
attitude/Language information for the site.
Emotional inteligence Working with clients and processing requests.
Time Management
Conflict resolution
Product/Service SAFETY ENGINEER
knowledge Botanic Market LLC
Nov 2020 - June 2021
Technical proficiency
Digital Literacy
Data Analysis
 TOURISM MANAGER
EasternEuropeTour.com
LANGUAGES Feb2016 - March 2020
English — Advanced Head of the booking department.
Ukrainian — Fluent Coordinate and supervise work processes within
specified deadlines.
Monitor the execution of assigned tasks. Verify
provided information. Quickly and logically resolve
problems and emergencies.
Select optimal tours (handling large volumes of
online information, price comparisons, and
reviewing feedback).
Provide technical support to tourists during their
trips.
Collaborate with international travel agencies.
Find the best solutions for comfort and pricing.
·Sign contracts for future beneficial collaboration.

ADMINISTRATOR
CoCo Beauty Salon
Nov 2015 - Feb2016

ASSISTANT
Private Entrepreneur M.Polishchuk
March 2014 - Sep 2015
Control and organize office operations.
Work with clients (providing qualified
consultations on visa applications, determining
necessary documents for future cooperation,
answering questions regarding Polish visa center
requirements).
Prepare necessary documentation.
Collaborate with various offices, assisting
students and business partners.