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YURII DEREN
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[open contact info](look above in the "contact info" section)
Project Coordinator
http://[open contact info](look above in the "contact info" section)

SUMMARY
I am a proactive and resilient professional, adept at handling challenging tasks and responsibilities. Currently, I
am focused on advancing my skills as a Project Manager/IT Project Manager, with the long-term goal of
becoming a proficient Delivery Manager

EDUCATION PROFESSIONAL EXPERIENCE
Cracow University of Economics Project Coordinator
Master`s Degree 2016 - 2018 Luxoft Poland (Luxoft DXC) | May 2022 - Present
Specialty: Project Management
Led the development and implementation of an Audit Project, overseeing the creation
Cracow University of Economics of processes and tools from inception to deployment.
Bachelor`s Degree 2013 - 2016 Managed the HackerRank platform as the company administrator, ensuring effective
Specialty: Enterprise Management utilization and continuous improvement for Technical Interviewers.
Oversaw the Coderbyte platform for technical interviews, collaborating with the
internal Luxoft deployment team to request and test new features for improved
LANGUAGES functionality.
Collaborated effectively with stakeholders, including Chapter Leads, Recruiters,
Interviewers, and Supply Business Partners, to ensure alignment and communication.
Polish: Native Developed and presented comprehensive reports to Country Heads and Chapter
Ukrainian: Native Leads, providing insights and recommendations to drive project success.
Russian: Advanced (C1) Conducted evaluations of existing tools to identify areas for improvement, leading
English: Advanced (C1/B2) initiatives to integrate automated solutions that enhance productivity.
Completed a 120-hour Project Management Academy program, enhancing project
SKILLS management skills and methodologies.

Customer Service Associate at Google Project
PM Methodologies (Waterfall, Agile etc.)
Accenture Services Sp. z.o.o | March 2019 - May 2021
Jira
Confluence Delivered technical solutions to customers via phone, chat, and email.
MS Office Package (Word, Excel, Power Assisted customers with campaign setup and optimization, from account
Point, Outlook) creation to resolution confirmation.
Strong organizational and time-
Analyzed customer data to recommend optimal marketing strategies.
management skills
Advised clients on compliance with global and country-specific policies.
Exceptional communication and
Proactively guided customers on maximizing the potential of Google products.
interpersonal skills
Provided critical product insights and feedback to engineering teams.
Ability to work independently and as part of
Ensured end-to-end service ownership of customer issues.
a team
Detail-oriented and able to handle multiple
Led a Lean Six Sigma project as the project owner.
tasks simultaneously Supported products including Google Ads, Google Analytics, Google Tag
Stakeholders Management Manager, and Google Merchant Center
Basic knowledge of HTML and CSS Customer Operations Specialist
Shell Poland | RU Deal Management | April 2018 - August 2018

Led the restriction project in the RU Hub.
Trainer end-to-end users for RU, PL, and TR markets (Restriction project).
Supported a team of six sales representatives.
Verified and checked incoming documents and data, maintained digital copies
of contracts.
Ensured compliance with data privacy regulations.
CERTIFICATIONS Delivered all relevant changes to customer agreements throughout the
contract lifecycle.
SAFe 6 Scrum Master
SAFe 6 Product Owner/Product Manager Shell Poland | PL/UA/Baltics | July 2017 - March 2018
SAFe 6 Agilist (Leading SAFe) Served as the primary point of contact for B2B customers.
CAPM prep course (preparing for real
Took ownership of E2E customer inquiries, coordinating with partners across
exam)
the service chain as needed.
PRINCE2® Foundation Certificate in
Prepared various custom reports for customers.
Project Management
Identified and managed opportunities to enhance customer experience.
PM Academy
Developed LES scenarios (Live Environment Simulation)
„I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the
European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC(General Data Protection Regulation)”