Валерія

VALERIIA KARA

About Me
[open contact info](look above in the "contact info" section)
I am empathetic and detail-oriented person with excellent
[open contact info](look above in the "contact info" section) | communication skills and a passion for meaningful, human-
centered work. Experienced in customer service and document
Istanbul; Turkiye
handling, with a strong ability to understand client needs and
respond with care. I naturally build trust through calm, thoughtful
dialogue.

EDUCATION
WORK EXPERIENCE
Master of Science in Economy,
Management Apr 2022 - Nov 2022
Ivan Franko National University of Lviv Textile company ‘Gardin Life’ (Istanbul, Turkiye)
2019 - 2020 SMM and sales manager
Bachelor of Science in Economy, Created customer base abroad for the company
Management Created content for Instagram and managed social media page
Ivan Franko National University of Lviv Organized business-trips from Turkiye to Ukraine to meet with
potential customers and presented our production to them
2015 - 2019

Jun 2020 – Aug 2020
SKILLS State Tax Service (Kherson, Ukraine)
License Management Assistant
Clear and empathetic written Drafted and proofread official documents and reports
communication Organized incoming mail and maintained license documentation
Conflict resolution and emotional Assisted entrepreneurs with licensing processes
intelligence
Chat and email communication Apr 2019 – Apr 2020
Attention to detail and time management JSC “Premier Hotel Dnister” (Lviv, Ukraine)
Adaptability in cross-cultural environments Customer Executive
MS Office (Word, Excel, Outlook) Provided empathetic and professional service to guests via phone,
Quick learner, responsible, proactive email, and in person
Resolved customer concerns with diplomacy and patience
Managed front desk operations, including handling cash and POS
LANGUAGE systems

Ukrainian (native) HOBBY
English (C1) Art (painting, photography, visiting modern art exhibitions)
Phycology (learning about myself and other people)
Turkish (B1) SMM courses (content creation and storytelling)