Олена

Dispatcher

Considering positions:: Dispatcher, Customer support representative, Оператор чата, Logistic manager
Age:: 18 years
City of residence:: Yavoriv
Ready to work:: Remote

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Olena Pelyno
Lviv, Ukraine | (look above in the "contact info" section) | (look above in the "contact info" section)

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Portfolio
Customer-oriented and result-driven professional with experience in delivery coordination and direct client
communication. Demonstrated ability to manage challenges and resolve issues under pressure. Fast learner
with a strong background in English proficiency with fluent communication skills, including seamless
interaction with native speakers.

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Employment
Jun 2024 - Apr 2025

Dispatcher (Remote) - Pill Drop Delivery, New York City
Key responsibilities:
• Facilitated and coordinated deliveries in New York City
• Interacted with drivers and customers
• Monitored and resolved problem situations that might arise during the delivery
• Ensured the accuracy and relevance of data in the system
Achievements:
• Successfully coordinated 100-200 daily deliveries with 2-4 drivers
• Improved customer satisfaction by implementing pre-delivery verification, providing clear information
about medical deliveries, and delivering high-quality customer support
• Resolved diverse customer issues in real time, including delivery rescheduling, address changes for
relocated customers, and cancellation requests.
• Facilitated communication between customers and pharmacies to process payments and handle medication
modifications.
• Handled sensitive pharmaceutical deliveries requiring confidentiality, accuracy, and understanding of
fundamentals of healthcare regulation.

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Education
Sep 2024 - Present

Bachelor's degree in Data Science in Business - Corvinus University of Budapest, Hungary
Relevant Coursework: Mathematics, Business Economics, Fundamentals of Financial Accounting,
Advanced Programming (Python), Database Systems (SQL), Project Management in Data Science
Language of instructions: English

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Skills
Customer Service Communication Ability to Work in a Team
Problem Solving Time Management Ability to Work Independently
Multitasking Attention to details Computer Skills

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Languages
English B2+
Ukrainian C2

Олена

Dispatcher

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