Марія

Support manager

Age:: 21 years
City of residence:: Ternopil
Ready to work:: Remote

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Customer support service

Mariia Drabyk
(look above in the "contact info" section) (look above in the "contact info" section)

Work Experience

English Teacher
EnglishDom
2022 – 2023

● Taught English to students of various levels in an online environment
● Focused on improving speaking, listening, and grammar skills
● Created engaging lesson plans tailored to individual needs

English Teacher
Speaking Club
2023 – 2024

● Conducted interactive speaking sessions for students and groups
● Helped learners build confidence in real-life communication
● Developed conversation-based activities and games

Customer Support Specialist & Assistant Manager
Bug Free Immigration
2024 – present

● Assisted clients with immigration-related inquiries and document processing
● Supported daily operations and coordinated communication between departments
● Handled emails, calls, and service tickets in a professional and timely manner

Recruitment Assistant
Bug Free Immigration
2024 – present

● Supported the Head Recruiter in candidate sourcing and screening
● Scheduled interviews and maintained applicant records
● Helped improve the efficiency of the recruitment process

Education

Bachelor’s Degree in English Language Teaching
Ternopil National Pedagogical University
2021 – 2025
Master’s Degree in Translation (in progress)
Ternopil National Pedagogical University
2025 – 2027

Skills

● Customer support & client communication
● Conflict resolution and empathy
● Written and verbal communication (English & Ukrainian)
● English language teaching (A1–C1 levels)
● Recruitment support and applicant tracking
● Task and time management
● CRM systems (basic knowledge)
● Email and live chat handling
● Google Workspace (Docs, Sheets, Gmail)
● Microsoft Office (Word, Excel, PowerPoint)
● Adaptability and problem-solving
● Multitasking and prioritization
● Team collaboration and coordination
● Attention to detail and accuracy
● Basic translation and proofreading

Language

Ukrainian - native

English - C1

French - A1

Polish - A1

Марія

Support manager

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