Мар'яна

Mariana Khomitska
Ugornyky, Ukraine 78223/ mobile: [open contact info](look above in the "contact info" section)
E-mail:[open contact info](look above in the "contact info" section)

Professional summary__________

Motivated Sales/Customer Assistant with five years of experience leading customer satisfaction and
process improvement.

I am dedicated to enhancing the customer experience and respond to their needs with positivity and
professionalism.

Experience__________

●​ 2010-2014 German teacher at school
●​ 2014-2019 German teacher in the transport and construction vocational lyceum
●​ 2019-2020 Sales/Customer Assistant at Hop Sport, Polen.
●​ 2021 -2025 Customer Service at CallTech Outsourcing LLP.

Core Qualification__________

●​ IT skills: Word (very good), Excel (good), PowerPoint (basic knowledge).
●​ Zendesk (good), Talkdesk (good).

Education__________

●​ 2004-2008 Vasyl Stefanyk National University of Subcarpathians,Ivano-Frankivsk
Faculty of Foreign Languages, Bachelor.
●​ 2008-2009 au pair girl in Germany.Participation in the German courses listed below:
●​ Integration course, advanced course 2 – 100 EU
●​ Integration course, advanced course 3 – 100 EU
●​ Integration course, orientation course on German history and Regional Studies – 45 EU
(with final test), Kierspe.
●​ German – preparation for the C1 exam 24 EU, Lüdenscheid.
●​ 2012-2013 study at the limited liability company, the College “University of Modern
Knowledge”, higher education in the subject“Language and Literature” and the
qualification of the philologist, the teacher of English and the German language, Kyiv.
●​ 05/2019 Goethe certificate B2, Kyiv.

Languages__________

●​ Ukrainian (mother tongue), German (good knowledge),
●​ English (intermediate level), Polish(beginner level).