Temidayo

TEMIDAYO OJELADE

5th Avenue, Lagos, Nigeria | [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) | LinkedIn

PROFESSIONAL SUMMARY
Proactive and resourceful professional with over 5 years of progressive experience in customer service, client relations, and
administrative support across diverse industries. Recognized for delivering excellent customer experiences, improving
engagement, and ensuring operational efficiency. Adept at handling challenging situations, streamlining communication, and
fostering long-term client loyalty. Currently enhancing skills in Virtual Assistance with a focus on remote productivity tools and
client management.

CORE COMPETENCIES
●​ Customer Success & Relationship Management
●​ CRM Tools (HubSpot, Salesforce, Zendesk)
●​ Virtual Assistance & Administrative Support
●​ Communication & Conflict Resolution
●​ Inbound/Outbound Support
●​ Social Media & Digital Coordination
●​ Remote Team Collaboration
●​ Sales Enablement & Client Onboarding

PROFESSIONAL EXPERIENCE

Customer Success Manager

Wing Assistant (Remote, U.S.)

January 2022 – February 2025

●​ Served as the main liaison between clients and internal teams, ensuring a smooth onboarding and implementation
experience.
●​ Monitored customer health and proactively resolved issues to improve retention and satisfaction.
●​ Developed strategies to increase product adoption and maximize customer value.
●​ Analyzed feedback and usage data to recommend service improvements and drive client success.
●​ Created and delivered training materials to empower clients and promote self-service.

Client Relationship Manager

Club Wealth (Remote, U.S.)
November 2020 – December 2021

●​ Built and maintained long-term relationships with clients, ensuring consistent engagement and satisfaction.
●​ Managed inbound and outbound communications to resolve inquiries and promote additional services.
●​ Assisted in identifying upselling and cross-selling opportunities to contribute to revenue growth.
●​ Conducted periodic client check-ins to evaluate progress, gather feedback, and recommend solutions.
●​ Collaborated with sales and customer support teams to ensure a cohesive client experience.

Research Analyst (Part-Time, Remote)

Silverlight Research Network

August 2019 – September 2020

●​ Conducted market research and expert recruitment for consulting and investment clients.
●​ Sourced, screened, and connected subject matter experts with project teams.
●​ Maintained an active database of professionals across diverse industries.
●​ Managed cold outreach campaigns to onboard new experts and clients.
●​ Ensured project deadlines were met while maintaining high-quality client standards.

Head of Operations

YOS Records (Remote, Nigeria)

October 2019 – October 2021

●​ Oversaw day-to-day label operations, coordinated team efforts, and managed administrative workflows.
●​ Directed digital marketing campaigns, including ad creation and performance tracking.
●​ Managed social media platforms and grew engagement through strategic content scheduling.
●​ Provided executive assistance to the CEO, including calendar management and project tracking.
●​ Ensured timely communication and coordination across all departments.

Customer Service Representative

Fintek Nigeria – Lagos

October 2017 – July 2019

●​ Delivered frontline support by resolving customer inquiries via phone, email, and chat.
●​ Handled escalated complaints professionally to ensure customer satisfaction.
●​ Documented and tracked issues using customer service software for future reference.
 ●​ Provided accurate information regarding products, billing, and technical support.
●​ Supported internal teams with feedback on customer pain points and suggestions for service improvements.

EDUCATION
B.Sc. in Geology

Olabisi Onabanjo University – Ogun, Nigeria

TECHNICAL SKILLS
●​ CRM: Salesforce, HubSpot, Zoho
●​ Tools: Slack, Google Workspace, Trello, Zoom
●​ Social Media: Facebook, Instagram, Twitter
●​ Communication: Microsoft Outlook, Gmail
●​ Project Management: Asana, Notion