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Sameer
Support specialist
Considering positions:
Support specialist, Chat manager, QA engineer, Quality manager, CRM-manager, Business Analyst, Project manager
Age:
26 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/14664928/
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SAMEER KHAN
Sehore, India | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Motivated Team Lead with over 5 years of experience in leadership and planning within
iGaming, Forex, and Crypto markets. Focused on delivering high-quality products on tight
schedules while monitoring, training, and encouraging employees to meet demanding targets.
Expert in managing strong teams through proactive training and issue management.
KEY SKILLS
• Leadership: Team Leadership, Training & Development, Mentoring.
• Sales & Retention: Sales Forecasting, Lead Generation, Contract Negotiation,
Cross-selling Strategies.
• Technical: CRM Software (Zendesk, LiveChat), JIRA, Data Analysis.
• Operations: Customer Relationship Management, Email Campaigns, Process
Automation.
WORK HISTORY
Team Leader | SuperBytes – Remote, India | 03/2025 – 12/2025
• Led team meetings to discuss project updates and workflow strategies.
• Assisted in training new team members on company policies and procedures.
• Monitored project timelines to maintain progress and address delays.
• Implemented feedback sessions and organized team-building activities to enhance
morale.
Team Lead | Lucky Tiger – Remote, India | 10/2024 – 03/2025
• Enhanced communication and collaboration through structured team meetings.
• Resolved customer inquiries to improve service quality and satisfaction.
• Enforced deadlines and motivated staff through positive reinforcement techniques.
CRM + Support Specialist | GoolGlobal – Kyiv, Ukraine | 10/2023 – 10/2024
• Managed customer relationships and implemented CRM features to streamline user
experience.
• Set up automated processes within the CRM system to improve efficiency.
• Analyzed interaction patterns to identify trends and upselling opportunities.
• Provided multi-channel technical support via phone, email, and chat.
Support Manager | Oceandigital – Remote, Russia | 01/2023 – 10/2023
• Managed real-time customer support and monitored performance metrics for
improvement.
• Utilized Zendesk and LiveChat to manage conversations and developed automated
messaging.
• Handled high-level escalations and managed billing/payment collections.
Sales Executive | Indiamart Intermesh Ltd. – Ahmedabad, India | 04/2021 – 12/2022
• Presented tailored product solutions and managed the sales pipeline via CRM.
• Negotiated contracts and used cold calling/networking to drive sales.
• Provided accurate sales forecasts to senior management.
EDUCATION
• MBA in Banking and Finance | SIRT, Bhopal | 05/2022
• B.Com | Chandrashekhar Azad PG College Sehore | 05/2020
• Higher Secondary | The Oxford H.S. School – Sehore | 05/2017
LANGUAGES & INTERESTS
• Languages: Urdu (Native), Hindi (Native), English (Advanced C1).
• Interests: Behavioral Psychology (Consumer Behavior), AI Tools & Chat Automation,
Career Coaching.
Sehore, India | [
PROFESSIONAL SUMMARY
Motivated Team Lead with over 5 years of experience in leadership and planning within
iGaming, Forex, and Crypto markets. Focused on delivering high-quality products on tight
schedules while monitoring, training, and encouraging employees to meet demanding targets.
Expert in managing strong teams through proactive training and issue management.
KEY SKILLS
• Leadership: Team Leadership, Training & Development, Mentoring.
• Sales & Retention: Sales Forecasting, Lead Generation, Contract Negotiation,
Cross-selling Strategies.
• Technical: CRM Software (Zendesk, LiveChat), JIRA, Data Analysis.
• Operations: Customer Relationship Management, Email Campaigns, Process
Automation.
WORK HISTORY
Team Leader | SuperBytes – Remote, India | 03/2025 – 12/2025
• Led team meetings to discuss project updates and workflow strategies.
• Assisted in training new team members on company policies and procedures.
• Monitored project timelines to maintain progress and address delays.
• Implemented feedback sessions and organized team-building activities to enhance
morale.
Team Lead | Lucky Tiger – Remote, India | 10/2024 – 03/2025
• Enhanced communication and collaboration through structured team meetings.
• Resolved customer inquiries to improve service quality and satisfaction.
• Enforced deadlines and motivated staff through positive reinforcement techniques.
CRM + Support Specialist | GoolGlobal – Kyiv, Ukraine | 10/2023 – 10/2024
• Managed customer relationships and implemented CRM features to streamline user
experience.
• Set up automated processes within the CRM system to improve efficiency.
• Analyzed interaction patterns to identify trends and upselling opportunities.
• Provided multi-channel technical support via phone, email, and chat.
Support Manager | Oceandigital – Remote, Russia | 01/2023 – 10/2023
• Managed real-time customer support and monitored performance metrics for
improvement.
• Utilized Zendesk and LiveChat to manage conversations and developed automated
messaging.
• Handled high-level escalations and managed billing/payment collections.
Sales Executive | Indiamart Intermesh Ltd. – Ahmedabad, India | 04/2021 – 12/2022
• Presented tailored product solutions and managed the sales pipeline via CRM.
• Negotiated contracts and used cold calling/networking to drive sales.
• Provided accurate sales forecasts to senior management.
EDUCATION
• MBA in Banking and Finance | SIRT, Bhopal | 05/2022
• B.Com | Chandrashekhar Azad PG College Sehore | 05/2020
• Higher Secondary | The Oxford H.S. School – Sehore | 05/2017
LANGUAGES & INTERESTS
• Languages: Urdu (Native), Hindi (Native), English (Advanced C1).
• Interests: Behavioral Psychology (Consumer Behavior), AI Tools & Chat Automation,
Career Coaching.
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The candidate's resume is posted at https://www.work.ua/resumes/14664928/