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Work experience

Operations manager

from 11.2024 to 05.2025 (6 months)
Martyniv, Київ (Юриспруденція)

•Coordination of all operational processes, including management of the operations department
•Development and implementation of internal procedures, instructions and regulations to ensure efficiency and optimization of business processes
•Budgeting of operating expenses, monitoring and payments` planning
•Office management: control of utility payments, procurement of goods and services according to approved procedures, etc.
•Management of cash transactions, preparation of monthly financial reports
•Contract supplier management of goods and services (courier services, Ukrposhta, mobile operators, etc.)
•Mutual settlements and document flow with contractors and customers, ensuring proper primary documentation
•Full cycle of online and offline event organization: planning, logistics coordination, interaction with participants and partners, documentation support, report preparation
•Administration of the corporate website (creation and posting of news, announcements, post-releases), maintaining social media pages
•Organization business trips, preparation of relevant documentation
•Participation in the recruitment and adaptation process: job posting, organizing candidate testing, onboarding processes

Operations Assistant

from 01.2022 to 12.2023 (1 year 11 months)
Chemonics International Inc. USAID Democratic Governance East Activity, Київ (Неприбуткові, благодійні та громадські організації)

•Coordination of cooperation Kyiv office with other portfolios on all operational matters
•Management of the petty cash accounts
•Submission of documentation packages to finance assistant for processing the operations payments
•Fund request for operations expenses
•Assistance to the local and international staff in arranging project-related business trips
•Translation services procurement
•Coordination of postage services and document exchange, mobile services for all staff, cleaning services and Internet for Kyiv office
•Purchase of stationery etc. for office needs
•Maintaining administrative systems, including but not limited to communication logs, filing systems, and budget trackers
•Maintaining filing system, labelling and storing complete electronic and hard copies of files, ensuring that appropriate documentation is included in each file
•Ensuring IT and office equipment and furniture in the office operates efficiently and the office internal and external infrastructure remains functional, coordination of repair or replacement, as necessary
•Assistance to the Procurement Manager with the office property inventory tracker
•Assistance to the Procurement Manager with procurement procedures, including preparation and administration of solicitations, identification of vendors, collection of price quotes for all files originating in office (or other activities as requested by the supervisor) in accordance with Chemonics procurement policies and USAID FAR and AIDAR regulations
•Registration of new recipients for project registration card
•Perform other duties as assigned by Manager

Account Manager, Billing Manager

from 11.2013 to 06.2021 (7 years 7 months)
De Novo, Київ (IT)

•Customer support (data center`s clients, telecom operators and cloud clients), interaction with customers regarding contractual documents: preparation of draft contracts (taking into account client specifics and arrangements), contract negotiation and approval, NDA signing, final contract signing
•Billing: support customer database in Bpm'online CRM, calculation of services provided, billing report generation, checking and signing service delivery acts, sending invoices via 1C, detailing the services provided on request, control of sending original documents, delivery check of the primary documentation
•Mutual settlements with the customers and suppliers: control of payments, managing debt collection, issuing of invoices
•Reporting on budgeting, cost optimization (OPEX, CAPEX etc.)
•Communication with contractors regarding the terms of cooperation, contract signing, control of timely providing services by contractors, payments to contractors
•Preparation of official letters, requests, responses on the requests regarding finances, execution of contracts, technical support
•Information and documentary support in modification of services for clients: change in the volume of the services, retrofit, modernization of SCS (structured cable systems and other systems)
•Participation in internal negotiations regarding contract conditions with the new clients, providing discounts to existing customers, conditions for contract prolongation or breaching of contracts
•Optimization business processes of the billing department, billing automatization, improving customer care
•Information update about customers in internal company databases
•Drawing up meetings protocols, reminder and control of execution of the tasks (SMART criteria) for department regarding processing technical and financial customer requests, execution of contracts

Director Assistant

from 06.2012 to 08.2013 (1 year 2 months)
SPP, Донецьк (Будівельна промисловість, деревообробка)

• Сommunication with the representatives of the authorities: tax office, executive power, court of justice, prosecutor's office etc, informational support of the Head Chief, booking tickets and hotels for the foreign business trips, handling contact database in Outlook, adding business cards into the system

Office manager

from 09.2008 to 11.2011 (3 years 2 months)
ARIS GROUP, Донецьк (Оптова торгівля, дистрибуція, імпорт, експорт)

• Preparation of the documents for the participation in tenders for supplying industrial equipment (including mining equipment), raw materials, equipment repair services and other related to the coal industry, organization of meetings and negotiations with the top management of coal mines and official representatives of the Ministry of coal industry regarding the partnership, receiving and checking the correctness of the draft documents submitted to the Head`s signature

Secretary

from 07.2004 to 08.2007 (3 years 1 month)
Lawyer's Association DIKE, Донецьк (Юриспруденція)

• Registration of entrepreneurs and legal entities in the state authorities: filling in and submission of forms, obtaining certificates of registration, order and legalization rubber stamp, registration of amendment of statute and constituent documents at the state authority organs, arranging document workflow

Education

Donetsk National University

Ukrainian language and literature, Донецьк
Higher, from 2002 to 2008 (6 years)

Additional education and certificates

QA Manual (Beetroot Academy)

2022

Language proficiencies

English — average

Additional information

Work with contracts, accounting documentation, billing
Experience in providing customer service and customer care
Client-oriented approach, team support role
1C, M.E.Doc, CRM
Ensuring smooth processes and document flow
Attentive, strong organization skills, growth mindset
Interested in long-term cooperation