Ujunwa

Social media manager

Considering positions:: Social media manager, Chat manager, Dispatcher, Customer service manager, Customer support representative, Medical representative
Age:: 22 years
City of residence:: Kyiv
Ready to work:: Remote

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AGBO UJUNWA NNENNA
Enugu, Nigeria • (look above in the "contact info" section) • (look above in the "contact info" section)

PROFESSIONAL SUMMARY
Customer-focused Remote Sales and Support Specialist with over 2 years of experience
delivering empathetic customer service and driving revenue growth in virtual
environments. Adept at building and maintaining client relationships, resolving complex
issues, and consistently exceeding sales targets. Proficient in using CRM and collaboration
tools to streamline processes and ensure seamless communication.

PROFESSIONAL EXPERIENCE

Remote Sales Associate
BrightReach Solutions (Remote) • Jan 2023 – Present

• Conducted engaging virtual product presentations (Zoom), closing 30+ new client deals
per quarter on average.
• Managed inbound leads and performed proactive follow-ups, providing product
recommendations tailored to customer needs.
• Surpassed monthly sales targets by 20% through strategic relationship-building and
active listening.
• Utilized tools like Slack, Trello, and Microsoft Teams to coordinate sales activities, track
progress, and align with team goals.

Remote Customer Support Representative
NovaTech Global Services (Remote) • June 2021 – Dec 2022

• Delivered real-time customer support via email, live chat, and phone, achieving a 95+%
customer satisfaction rating.
• Resolved 50+ support tickets daily, maintaining empathy and clarity in communication.
• Collaborated with teams using Zendesk and HubSpot to manage customer interactions
and support sales pipelines.
• Assisted new clients with onboarding and product feature demonstrations, ensuring
swift adoption and high retention.
CORE COMPETENCIES
• Remote Communication & Team Collaboration

• Sales & Persuasion Techniques

• Customer Relationship Management (CRM): Zendesk, HubSpot, Salesforce

• Conflict Resolution & Problem-Solving

• Email, Chat & Phone Support

• Time Management & Attention to Detail

• Microsoft Office & Google Workspace

EDUCATION
Bachelor of Pharmacy (in progress)
University of Nigeria, Nsukka • Expected Graduation: 2026

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
- Google Digital Skills for Africa: Fundamentals of Digital Marketing

- HubSpot Academy: Inbound Sales Certification

- Coursera: Customer Service Fundamentals

References available upon request.

Ujunwa

Social media manager

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