Jane

Jane Chioma Ohaegbulam

Phone number: 081-393-04172

[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Location: Abuja, Nigeria

CAREER OBJECTIVE

Proven ability to provide excellent customer service and project management skills, Posses
strong problem-solving and trouble shooting skills and the ability to multitask in a fast-paced
environment. Aiming to leverage my abilities to successfully fill customer service role on your
team. I am a versatile individual and I am always ready to learn new things.

EXPERIENCE

REMOTE CUSTOMER SUPPORT REPRESENTATIVE (October – December, 2023)
Voro Motors Inc, 14350 Arminta St. Panoroma City, California 91402, [open contact info](look above in the "contact info" section))

• Professionally handled incoming calls, emails, and inquiries from potential customers
interested in the products and services.

• Qualified leads by gathering essential information, including their scooter orders and
repairs, location, and availability.

• Efficiently scheduled appointments for sales representatives and technicians based on
lead availability and company scheduling guidelines.

• Provided accurate product and service information to leads, addressing any questions or
concerns they may have.

• Maintained accurate and detailed records of customer interactions, appointments, and
relevant information using our CRM software and google meet to schedule technicians.

• Conducted follow-up calls or emails to ensure that appointments are confirmed and
rescheduled if necessary.

• Offered exceptional customer service by addressing customer inquiries, resolving issues,
and ensuring a positive customer experience.
• Efficiently worked towards achieving individual and team-based appointment setting
targets and performance goals.
• Collaborated effectively with sales representatives and technicians to ensure seamless
communication and coordination.

• Received and processed order via email and calls

• High command of English to be able to sound like a native American or Canadian

• Addressed customers courteously using suitable methods and problem-solving skills.

• Delivered personalized customer service relating to questions and promptly resolved
basic problems on customer accounts.

• Maintained logs and documentation to detail key information on open phone regarding
incoming and outgoing calls.

• Provided account information to customers and explained bill service policies, warranty
and customer rights.

• Investigated and researched issues to determine root causes and appropriate resolution
methods.

• Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.

• Updated and maintained database with accurate customer information and timely data
entry.

• Resolved customer complaints and increased customer satisfaction and customer
retention by 20%.

• Input tracked and resolved problems with customers' orders on shopify.

• Used probing questions to discover root causes of problems.

• Answered open phone chat requests from customers for basic questions and concerns.
REMOTE CUSTOMER/SALES AND SUPPORT REPRESENTATIVE (October 2024 –
Till Date) EcoQuest Purifiers, 13654, Victory Boulevard #110 Valley Glen, CA 91401.
Telephone - 1 (213) 423-0611

• Professionally handled incoming calls, emails, and inquiries from potential customers
interested in the products and services.

• Qualified leads by gathering essential information, including their air purifier orders and
repairs, location, and availability.

• Provided accurate product and service information to leads, addressing any questions or
concerns they may have.

• Maintained accurate and detailed records of customer interactions, appointments, and
relevant information using our CRM software.

• Offered exceptional customer service by addressing customer inquiries, resolving issues,
and ensuring a positive customer experience.

• Efficiently worked towards achieving individual and team-based appointment setting
targets and performance goals.

• Collaborated effectively with sales representatives and shipping department to ensure
seamless communication and coordination.

• Received and processed order via email and calls

• High command of English to be able to sound like a native American

• Addressed customers courteously using suitable methods and problem-solving skills.

• Delivered personalized customer service relating to questions and promptly resolved
basic problems on customer accounts.

• Maintained logs and documentation to detail key information on zardarma regarding
incoming and outgoing calls.
• Provided account information to customers and explained bill service policies, warranty
and customer rights.

• Investigated and researched issues to determine root causes and appropriate resolution
methods.

• Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.

• Updated and maintained database with accurate customer information and timely data
entry.

• Resolved customer complaints and increased customer satisfaction and customer
retention by 50%.

• Input tracked and resolved problems with customers' orders on Bitrix

• Used probing questions to discover root causes of problems.

• Offered technical support to customers when necessary
REMOTE CUSTOMER SUPPORT REPRESENTATIVE/DISPATCHER (JUNE 16, 2025
– Till Date) TechVill Appliance Repair Ltd. 9627 Horton Rd SW Calgary, AB T2V 2X5
Canada. Telephone - [open contact info](look above in the "contact info" section). Website: techvillappliancerepair.ca

Techville Repair Calgary – Property Management Department
Customer Support & Dispatch Coordinator

• Served as the primary point of contact for tenants, landlords, and property managers
regarding repair and maintenance issues.

• Coordinated and scheduled technician service calls, ensuring timely access to properties
and efficient service delivery.

• Acted as liaison between property owners and technicians to confirm repair timelines,
parts availability, and appointment follow-ups.

• Drafted and sent clear, professional correspondence (emails and messages) with a strong
focus on tone, clarity, and customer satisfaction.

• Maintained service logs, tracked warranties, and updated internal databases to support
seamless property maintenance operations.

• Resolved service disputes, including warranty claims, scheduling conflicts, and tenant
availability issues.

• Demonstrated strong problem-solving skills in handling urgent service calls, last-minute
changes, and technician availability challenges.

• Scheduled and dispatched technicians using Service Titan, optimizing daily routes and
minimizing downtime.

• Used Google Maps to verify routes, estimate travel times, and support efficient job
assignments across Calgary and nearby areas.
 • Created and managed work orders, monitored job progress, and tracked technicians in
real time via Service Titan’s dispatch board.

• Maintained accurate customer records, service histories, and billing through Service
Titan’s CRM features.

• Supported administrative tasks, reporting, and internal communications using Google
Workspace tools (Gmail, Docs, Sheets, etc.).

• Ensured smooth workflow and customer satisfaction by coordinating effectively between
all parties involved in service operations.

EDUCATION

BACHELOR OF SCIENCE IN BIOLOGICAL SCIENCES (BOTANY)
Federal University of Agriculture, Abeokuta, Ogun State, Nigeria (December, 2010).

MASTER OF SCIENCE IN BOTANY (ECOLOGY)
University of Ibadan, Ibadan, Nigeria. (July, 2023)

SKILLS
• Project Management
• Team Player
• Email, Time and Calendar management
• Academic Consulting
• Ability to work multitask and work under pressure
• Research/Technical Report Writing
• Efficient in browsing the internet and managing applications
• Critical thinking
• Keyword Research
• Microsoft Office Proficiency (Word, Excel and Power Point)
• Excellent Interpersonal Communication and Organization Skills
• Dispatcher
 • Proficient with (ZOHO CRM, ZENDESK, BITRIX, SHOPIFY, OPENPHONE, LARK,
SERVICE TITAN, GOOGLE CALENDER, SLACK, ZOOM, GOOGLEMEET,
SKYPE)

LANGUAGES
• English