Contact information

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Work experience

Customer support agent

from 05.2023 to now (2 years 3 months)
CyberCare, NordSecurity (Tesonet), Львів (IT)

- Utilized the Zendesk CRM system to handle customer inquiries, optimize workflows, and improve team efficiency.
- Ensured and maintained high customer satisfaction levels (CSAT) consistently.
- Coordinated customer inquiry processing through email and chat, ensuring speed andaccuracy in responses.
- Provided recommendations to management for improving communication between departments, contributing to the enhancement of internal processes and collaboration efficiency.
- Delivered feedback on the product’s admin panel to improve its functionality, streamline internal processes, and enhance the accuracy of handling customer inquiries.
- Spearheaded and ran multiple independent projects, contributing to strategic company initiatives.
- Experience in mentorship for new team members, supporting their onboarding and professional growth.

Team Lead

from 09.2022 to 02.2023 (5 months)
Gaming App Start-up, Дистанційно (IT)

- Managed content creation team.
- Administered workflows and coordinated project tasks.
- Handled application content updates and ensured timely maintenance.
- Led a team, ensuring high performance and consistently strong results.

Waiter

from 07.2022 to 09.2022 (2 months)
Papashon, Львів (Харчова промисловість)

Education

Lviv Polytechnic National University

Computer Science, Львів
Higher, from 2020 to 2024 (4 years)

Additional education and certificates

IT Courses | Ampli (Front-End development - React.js, JS, Redux)

6 months

Knowledge and skills

• Відповідальність
• Уміння аналізувати
• Управління командою
• Адаптивність
• Неконфліктність
• Комунікабельність
• Лідерство
• Ведення CRM
• Zendesk
• CRM
• Висока працездатність
• Урегулювання конфліктів
• Критичне мислення
• Google

Language proficiencies

English — above average