Іван

Ivan Bohdan

TECHNICAL SUPPORT SPECIALIST

Details
Remote, Mukachevo / Zakarpattia, Ukraine
[open contact info](look above in the "contact info" section)
ivan​.bohdan​.cv​@gmail​.com

Skills
Technical Troubleshooting (Windows, macOS, Mobile Devices)

Operating Systems: Windows, macOS, Linux (limited experience)

Networking Fundamentals (TCP/IP, DNS, VPN, NAT)

Tools: Git, Google Authenticator, Wireshark (basic), Jira (basic)

Analytical Thinking & Problem Solving

Effective Communication (Remote & In-Person)

Languages
Ukrainian

Russian

English

Profile
Motivated and detail-oriented Software Engineering student with a strong foundation in technical troubleshooting, networking, and system administration. Experienced in supporting users, resolving software and hardware issues, and working with remote tools and AI-based solutions. Proven ability to learn quickly, communicate clearly, and deliver high-quality results under pressure. Actively seeking a Technical Support or IT Helpdesk position to contribute technical knowledge and grow in a fast-paced environment.

Employment History
Digital Assets & Cryptocurrency Investment Specialist at Self-Employed, Remote
SEPTEMBER 2021 — PRESENT
• Managed a diversified portfolio across Binance, Bybit, and OpenSea with an average ROI of 18–25%.
• Completed over 50+ airdrop campaigns, increasing token value and visibility.
• Adapted to rapid market shifts using technical analysis and data-driven strategies.
• Used secure digital wallets and 2FA tools to ensure safe asset management.

Academic Support Specialist at Self-Employed, Remote
SEPTEMBER 2022 — JUNE 2024
• Supported 100+ students with technical and academic tasks across STEM and humanities.
• Applied AI tools (ChatGPT, Grammarly, etc.) and research methods to deliver tailored results.
• Maintained consistent 5-star feedback by meeting deadlines and quality standards.
• Delegated specialized tasks to vetted collaborators when needed, ensuring scalability.

Education
Certificate of Complete Secondary Education, Strabychovo Secondary School, Strabychovo
SEPTEMBER 2011 — JUNE 2022
• Graduated with honors.

Bachelor’s Degree in Software Engineering, Uzhhorod National University, Uzhhorod
SEPTEMBER 2022 — JUNE 2026
• Faculty of Information Technology.
• Key subjects: Programming, Algorithms, Databases, Operating Systems.

Internships
Software Engineering Intern at Individual Entrepreneur Paydich, Uzhhorod
JUNE 2025 — JULY 2025
• Developed and integrated a mobile app feature for Two-Factor Authentication using Google Authenticator.
• Collaborated with the development team to test functionality and provide technical support during QA.
• Followed secure development practices and contributed to usability improvements.
• Gained practical experience in working within a small agile team environment.