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VIKTORIA KOSTIUKOVYCH
CUSTOMER SUPPORT SPECIALIST

PROFILE
I am a motivated and responsible psychology student with experience in
youth work, volunteering, and mental health projects. I am passionate
CONTACT about helping others, developing communities, and promoting social
change. I have strong communication and teamwork skills, and I am able to
[open contact info](look above in the "contact info" section) adapt and learn quickly.

[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Kyiv
Teenergizer MARCH 2024 –
[open contact info](look above in the "contact info" section) https://teenergizer.org/ PRESENT
n/vika-kostiukovuch- Peer counselor - chat support
6b52b9343 Provided emotional support to teenagers and young adults through
online chat communication in a volunteer organization.
https://t.me/vktria_k Completed certified training in psychological first aid and effective
communication.
Regularly take part in supervision sessions and professional
SKILLS workshops to improve my skills.
Developed strong abilities in active listening, empathy, and staying
Written and verbal calm in stressful situations.
communication Received a certificate for one year of dedicated work and continue
participating in the project.
Empathy
Uniwell SEPTEMBER 2025-
Problem-solving DECEMBER 2025
https://www.uniwell.tech
Teamwork
Сustomer support specialist
Multitasking
Resolved customer inquiries quickly and effectively, ensuring a
Customer focus positive user experience.
Adaptability Reviewed and moderated AI-generated responses to maintain
accuracy and quality.
Conflict resolution Monitored product updates and new releases to stay informed.
Technical skills (chat Provided feedback and suggestions to improve products and
enhance user interaction.
platforms, Google
Workspace, Microsoft Office,
Zoom, Canva, Zendesk, email EDUCATION
support)
Taras Shevchenko National University of Kyiv 2022-PRESENT

Faculty of Psychology
LANGUAGE
English (Intermediate)