Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14849884/

Work experience

Customer support representative

from 03.2024 to now (2 years)
Leeloo.ai, Дистанційно (IT)

- Handled complex user requests and
provided technical solutions within the
automation platform
- Built and optimized sales funnels,
landing pages, and CRM integrations
- Automated data flow between systems via
API and webhooks (CRM ↔ Google Sheets,
etc.)
- Creating video tutorials and educational
content for platform users

Customer support representative

from 01.2020 to 12.2022 (3 years)
Seller Insiders, Дистанційно (Освіта, наука)

- Supported Amazon FBA clients and
internal team on technical questions
- Created educational materials and
managed the company’s YouTube channel
- Participated in development and
delivery of AI-based tools and
automations
- Engaged in chatbot configuration for
business process automation

Lead generation manager

from 03.2019 to 03.2021 (2 years)
Owlab Inc., Дистанційно (IT)

- Conducted B2B lead generation using
automated and manual outreach
techniques
- Identified and qualified business
opportunities for software development
teams
- Worked with platforms for sourcing
clients for web, app, and bot
development services

Education

ZAPORIZHZHIA STATE UNIVERSITY

Bachelor's Degree in Radioelectronic Technology, Запоріжжя
Higher, from 2015 to 2019 (4 years)

Specialization: Programming and
Maintenance of Digital Devices -
Experience with technical documentation
and usage guidelines for digital systems

Knowledge and skills

• MS Excel
• MS Word
• Пользователь ПК
• MS Office
• Google Docs
• Figma
• CRM
• Пользователь Internet
• Google
• Битрикс24
• CMD
• Операционные системы
• Коммуникабельность
• AmoCRM
• N8n
• LLM
• Prompt
• AI prompting
• REST API
• Тестування API
• Пунктуальність
• Комунікабельність
• Здатність до навчання

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Versatile and tech-savvy specialist with a strong foundation in
customer support, technical implementation, and business process
automation. Experienced in solving complex user issues, improving
customer experience, and building scalable automation workflows
using tools like n8n, OpenAI, and Leeloo.AI. Skilled in working
with APIs, scripting (HTML, CSS, PHP), and creating educational
content to support users and teams. Proven track record in
delivering value across SaaS platforms, eCommerce, and AI-driven
projects. Adept at translating business needs into effective
technical solutions and maintaining clear, structured
communication with both technical and non-technical stakeholders.