Sana

Sana Khan
Lviv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Dynamic and adaptable professional with over 1 year of diverse experience in customer support, sales,
administration, and education. Skilled in managing high call volumes, scheduling, finance tracking, and
coordinating with multiple stakeholders in fast-paced environments. Currently a 5th-year medical student at Lviv
National Medical University, combining medical knowledge with strong communication skills and proven
multitasking abilities. English proficiency at B2–C1 level, with a consistent record of delivering high-quality
service.

CORE SKILLS
Customer Service & Client Relations Appointment Booking & Scheduling Insurance Verification & Medical Coordination
Sales & Lead Conversion Dispatch & Logistics Coordination Financial Record Keeping
Teaching & Classroom Management Multitasking & Time Management Data Entry & Documentation

PROFESSIONAL EXPERIENCE
English Teacher | Anholend Kindergarten, Ukraine | Aug 2025 – Present
- Teach English to kindergarten students using engaging, interactive lessons.
- Foster a supportive and fun environment to encourage student participation.
- Collaborate with parents and staff to track student progress.
Customer Support Representative | NY Medical | Apr 2024 – Jan 2025
- Handled 40+ incoming calls daily to schedule patient appointments via phone and app.
- Sent and received faxes for lab reports and prescriptions.
- Verified patient health insurance coverage and coordinated with pharmacies for verbal prescription orders.
- Contacted laboratories to obtain patient test results while ensuring data confidentiality.
Customer Support / Sales / Dispatcher / Finance Manager | British Builders – UK-based Property
Maintenance Company | Feb 2025 – Jul 2025
- Provided customer service and handled inquiries with professionalism.
- Managed sales activities, converted leads, and booked property maintenance services.
- Coordinated dispatch of maintenance teams and managed schedules.
- Prepared invoices, tracked payments, and maintained financial records.

EDUCATION
Doctor of Medicine (MD) – in progress
Lviv National Medical University, Ukraine
5th Year Student (Expected Graduation: 2027)

LANGUAGES
English – B2–C1 Proficiency
Hindi – Native
Ukrainian – Basic Conversational
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets, Drive), CRM & Scheduling
Software, Communication Tools (Zoom, Teams)