Андрій

Horovenko Andrii
Business analyst
[open contact info](look above in the "contact info" section)
Ukraine, Svitlovodsk
[open contact info](look above in the "contact info" section)

Summary
Business Analyst with 2+ years of experience in CRM implementation, business process
analysis, and data-driven decision support. Skilled in gathering requirements, configuring
systems, developing analytics, and preparing technical documentation. Proven ability to
work autonomously, optimize cross-department processes, and deliver actionable insights
through reporting and KPI analysis. Currently working at a consulting company with a focus
on CRM solutions for small and medium-sized businesses, with hands-on collaboration
across sales, marketing, and finance teams. Eager to expand expertise into financial and
commercial analytics within a product company environment.

Work Experience

Company name: CRMiUM​
Position: Business analyst
09/2024 - Present
●​ Configured Zoho CRM for small and medium-sized businesses
○​ Collected client requirements, analyzed and assessed business processes,
and proposed optimized solutions for CRM implementation.
○​ Performed system setup and configuration for sales, marketing, and finance
departments, including integrations with external systems.
●​ Developed analytics and reporting for key departments
○​ Created KPIs, sales volume reports, revenue analysis, lead source analysis,
and product/service performance evaluation.
○​ Designed dashboards and analytical reports for management
decision-making.
●​ Prepared technical documentation and process descriptions
○​ Documented business processes, data flows, automations, and integrations
(using Confluence, Google Docs, Google Sheets, Visio, BPMN Modeler).
○​ Wrote technical specifications (requirements documents) for developers.
●​ Coordinated development team activities
○​ Created and assigned tasks in Jira, monitored deadlines and deliverables,
and performed testing of completed features.
Key projects:
●​ Mriia (https://mriia.gov.ua/) - national educational project integrating Ukrainian
schools into the Mriya system. Configured Zoho CRM for managing school
onboarding, created automation for registration processes, and set up reporting for
regional managers.
●​ GamaConsulting (https://www.age-management.com.ua/) — pharmaceutical
company specializing in drug sales and medical consultations. Implemented Zoho
CRM for sales and medical representative management, automated client
communication, and integrated CRM with online pharmacy platforms.
●​ ELAN (https://elan.net.ua/) — cosmetics brand focused on professional beauty
products. Customized Zoho CRM for sales and marketing teams, set up lead
management workflows, integrated CRM with e-commerce systems, and developed
product sales analytics.
●​ Allure (https://allure-cosmetics.com/ua/) — beauty and cosmetics retailer.
Configured Zoho CRM for customer relationship management, automated sales
pipeline stages, integrated CRM with the company’s online store, and designed
marketing campaign analytics.

Company name: E-consulting​
Position: Business analyst
03/2024 - 07/2024
●​ Setup and integration of MS Dynamics 365.
●​ Collecting and analyzing requirements: meeting with clients and conducting market
analysis.
●​ Creating technical documentation: technical tasks, project evaluations, diagrams
(BPMN), and presentations.
●​ Setting tasks in Jira for developers: creating user stories.

Key project:
Worked on the configuration and implementation of MS Dynamics 365 for one of the largest
banks in Ukraine, focusing on optimizing customer service processes, automating sales
pipelines, and integrating with internal banking systems.

Company name: Sevendhends​
Position: Business analyst
09/2020 - 01/2021
●​ Developed business requirements models and process workflow diagrams to support
the development of new applications.
●​ Developed comprehensive project plans, identified risks and managed project
deliverables.
●​ Analyzed data to identify trends, potential issues and opportunities for improvement.
Key project:

Designed and developed a chatbot for UkrNafta gas stations, enabling customers to pay for
fuel directly at the pump and purchase fuel online, improving customer convenience and
streamlining payment processes.

Education
National Technical University "Kharkiv Polytechnic Institute"
Master's diploma in Telecommunications and Radio Engineering
09/2023 – 12/2024

National Technical University "Kharkiv Polytechnic Institute"
Bachelor’s Degree in Computer Sciences
09/2016 – 05/2020

Skills
●​ CRM systems: Zoho CRM, MS Dynamics 365
●​ Analytics: KPI reporting, dashboards, data analysis
●​ Tools: Jira, Confluence, Visio, Google Sheets, BPMN Modeler
●​ Documentation: technical specifications, user stories, project plans
●​ Languages: Ukrainian (native), English (intermediate)