Kelechi

ONYESO KELECHI MIRABEL

Location: Canada
Phone: (587) 257-9820
Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Sales, Marketing, and Customer Operations professional with 4+ years of experience driving B2C
revenue growth, customer acquisition, retention, and CRM-based sales operations in high-volume,
performance-driven environments. Proven ability to manage full customer lifecycles, optimise
sales funnels, exceed KPIs, and improve conversion and retention through data-driven decision-
making. Experienced in remote operations, cross-functional collaboration, and performance
management, with strong foundations in people leadership, service excellence, and revenue
optimisation.

CORE SKILLS & COMPETENCIES

Sales Strategy and Revenue Growth
Customer Acquisition and Retention
B2C Sales Operations
Inbound and Outbound Sales
Lead Qualification and Conversion
Objection Handling and Negotiation
Upselling and Cross-Selling
Customer Lifecycle Management
CRM Management (HubSpot, Zoho, Salesforce)
Pipeline Management and Forecasting
KPI Tracking and Performance Reporting
Customer Experience (CX) Management
Marketing Communications and Conversion Messaging
High-Volume Call and Digital Sales Environments
Remote Team Collaboration and Workflow Management
Process Improvement and Quality Assurance
PROFESSIONAL EXPERIENCE

Data Partner – Quality, Performance, and Operations
TELUS International AI — Remote, North America
2025 – Present

• Perform in highly regulated, KPI-driven environments, consistently exceeding
productivity, quality, and turnaround targets.

• Execute complex operational workflows requiring accuracy, rapid decision-making, and
compliance with documented standards.

• Maintain near-zero error and rework rates, supporting quality assurance and operational
reliability.

• Provide structured feedback that contributes to process optimisation, performance
improvement, and operational efficiency.

• Apply transferable leadership skills, including KPI ownership, performance monitoring,
workflow prioritisation, and data accuracy.

Media Search Analyst – High-Volume Performance Role
TELUS Digital International AI — Remote, North America
2025
• Delivered consistent output across high-volume task queues while meeting strict quality
and productivity benchmarks.

• Applied structured evaluation frameworks to assess relevance and user intent, supporting
skills in lead qualification and customer needs analysis.

• Managed competing priorities in deadline-driven environments while maintaining
accuracy and performance standards.

Direct Sales and Customer Communications Specialist

Freelance — Remote
2022 – 2025

• Managed 200+ inbound and outbound customer interactions across phone and digital
channels, guiding prospects through the whole sales funnel.

• Achieved a 65% lead-to-customer conversion rate, exceeding typical B2C benchmarks.
 • Conducted 55+ outbound follow-ups per day to convert warm leads into confirmed
purchases and service bookings.

• Handled objections, pricing concerns, and cancellations using consultative and value-based
selling techniques.
• Increased customer retention by 55% through structured follow-ups and personalised
service recommendations.
• Maintained 100% CRM accuracy, supporting pipeline tracking, reporting, and sales
forecasting.
• Identified upsell and cross-sell opportunities, increasing average transaction value and
repeat business.

Creative Writer and Strategic Communications Specialist (Volunteer)

BIPOC Foundation — Hybrid, Lethbridge, Alberta
2025

• Developed persuasive proposals and client-facing communications contributing to six-
figure revenue acquisition.

• Coordinated stakeholder outreach and follow-ups, improving engagement-to-conversion
rates by 40% year over year.

• Supported marketing, fundraising, and partnership communications aligned with
organisational growth goals.

Communications and Proposal Coordinator
Independent Projects — Remote
2021 – 2022
• Managed client communications, scheduling, documentation, and CRM updates across
multiple concurrent initiatives.

• Ensured 100% on-time delivery, reinforcing service reliability, stakeholder satisfaction,
and operational efficiency.

LEADERSHIP AND MANAGEMENT CAPABILITIES

• KPI monitoring and performance optimisation

• Sales and service process standardisation
 • Coaching through feedback and performance reviews

• Quality assurance and compliance oversight
• Workflow coordination in remote and cross-functional teams

• Data-driven decision-making to improve conversion and retention

KEY ACHIEVEMENTS

• 65% lead-to-sale conversion rate (B2C services)

• 55% improvement in customer retention
• 200+ customer interactions managed

• 55+ outbound calls per day sustained

• 100% CRM accuracy across pipelines and reporting

• Six-figure revenue contribution through sales and proposals

EDUCATION

Bachelor of Science (BSc) – Environmental Studies
University of Nigeria, Nsukka — 2020

CERTIFICATIONS

Customer Service and Relationship Management
ALX Virtual Assistant Certification
Advanced Business Writing (LinkedIn Learning)
Technical Writing and Editing (Coursera)
Health, Safety, and Environment (HSE)

TECHNOLOGY

CRM Systems: HubSpot, Zoho, Salesforce
Sales and Operations Tools: Google Workspace, Microsoft Office
Remote Collaboration: Zoom, Microsoft Teams, Slack
Task and Pipeline Management: Trello, Asana, Notion