Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/15055081/?puid=16499683

Work experience

Customer support representative

from 12.2024 to now (1 year 2 months)
SupportiveCare, Дистанційно (IT)

In my role as a Customer Support Representative, I provided comprehensive assistance to customers across multiple communication channels, handling inquiries, complaints, and product-related issues with a focus on delivering clear, helpful solutions. I provided detailed information about services, resolved technical and usage problems, and monitored customer satisfaction to ensure a positive user experience.

I collaborated closely with cross-functional teams to address customer concerns efficiently, maintained accurate documentation and reports, and analyzed support performance to identify opportunities for improvement. Additionally, I actively contributed to enhancing service quality and optimizing internal support processes. This role strengthened my communication, problem-solving, and multitasking skills, as well as my ability to remain calm and solutions-oriented in high-pressure situations.

Fullstack-розробник

from 05.2024 to 03.2025 (11 months)
Goit, Дистанційно (Освіта, наука)

“During my year of intensive training at GoIT, I was not only studying theory but consistently applying it in practice through tasks and projects that closely resembled real commercial development. Over the last six months, I worked in an environment that simulated an actual workplace — with strict deadlines, team collaboration, code reviews, and continuous iteration based on feedback.

This experience has given me practical, production-ready skills. I can confidently say that the workload and responsibilities I handled during this period are equivalent to those of an entry-level professional role. I didn’t simply learn the material — I applied it daily, solved real problems, and developed the ability to work effectively in a modern development workflow.”

Education

Харківський Політехнічний Інститут

Єлектро-енергетичний, Харків
Higher, from 2009 to 2015 (6 years)

Additional education and certificates

FullStack Developer - GoIT

2024, 1 рік
Certificate

Knowledge and skills

• Висока працездатність
• HTML
• CSS
• JavaScript
• Git
• React
• GitHub
• Figma
• SASS
• TypeScript
• Node.js
• Стресостійкість
• SCSS

Language proficiencies

• Ukrainian — fluent
• English — above average

Additional information

Certificate GoIT:
[open contact info](look above in the "contact info" section)