Contact information

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Work experience

Support manager

from 03.2025 to now (1 year)
Adwiwa, Remote (Telecommunications and networking)

• Delivering premium support to high-value clients ensuring customer satisfaction.
• • Overseeing service delivery and maintaining KPIs for support operations.
• • Collaborating with management to enhance customer engagement strategies.

Support manager

from 10.2022 to 03.2025 (2 years 6 months)
Pin-Up Support, Remote (Telecommunications and networking)

• Led a team handling premium customer accounts with 24/7 chat support.
• • Ensured smooth client onboarding and problem resolution.
• • Provided clients with regular updates on offers and loyalty programs.

Executive assistant

from 09.2021 to 10.2022 (1 year 2 months)
WhiteHat Jr, Remote (Education and science)

• Engaged with prospective users via calls and demonstrations.
• • Followed up with leads to improve sales conversions.
• • Extended post-onboarding support to retain customers.

Career break

from 12.2020 to 08.2021 (9 months)
Caring for relatives

Customer support representative

from 05.2019 to 11.2020 (1 year 7 months)
Maruti Suzuki KTL Pvt. Ltd., Remote (Auto business and auto service)

• Resolved complex customer issues with accuracy and professionalism.
• Maintained updated customer data for efficient service handling. • Ensured team compliance with service quality benchmarks.

Knowledge and skills

• Understandability
• Teamwork
• Work with clients
• Work with customers
• Team management
• Time management

Language proficiencies

• English — fluent
• Hindi — fluent