Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/15059950/

Work experience

Computer systems engineer

from 12.2016 to now (9 years 3 months)
Цитрус, Одеса (Роздрібна торгівля)

QA-related responsibilities:
• Experience in identifying and analyzing defects in real-time environments. Strong skills in root cause analysis and quick problem resolution.
• Performed testing of new hardware and software to ensure alignment with company requirements.
• Creating clear, structured bug reports and technical descriptions. Converting user feedback into actionable test cases and defect logs.
• Worked within Agile methodology during the launch of new retail locations, participating in all key project stages.
• Implemented standardized procedures for hardware setup and software installation, resulting in a 25% reduction in support requests.
• Maintained technical documentation (cross-connect logs, reports, instructions, etc.).
• Collaboration with related departments (programmers, system administrators, business analysts, etc.).
• Developed detailed setup guides for various hardware and software.
• Completed QA courses on Stepik and Binary Studio Academy.
• Solid understanding of SDLC/STLC, software testing methods and types. Practical skills in applying test design techniques.
• Mentored 5 new employees and guided them through onboarding, enabling 100% of them to complete the adaptation period 20% faster and successfully integrate into the team.

Job responsibilities:
• Provided technical support L1-L3 (over 600 employees and around 70 retail outlets).
• System and network administration.
• Successfully designed and deployed IT infrastructure for over 10 retail stores and a call center with 60+ employees, including networking, hardware setup, and software deployment, ensuring smooth operations from day one.
• Implemented standardized network infrastructure across retail locations, which resulted in simplified equipment maintenance.
• Maintaining technical documentation (cross-journals, budgeting, etc.). Implemented the use of technical documentation such as cross-connect logs, which subsequently improved diagnostics and reduced the time required to resolve network equipment issues by 2–3 times.
• Account management (Active Directory, Zimbra).

Leading Software Engineer

from 05.2009 to 11.2016 (7 years 7 months)
Укрексімбанк, АТ, Одеса (Фінанси, банки, страхування)

- Installation, configuration and technical support of the Client-Bank software product.
- Maintenance of the server of the "Client-Bank" system.
- Remote technical support for users of the Client-Bank system.
- Installation and configuration of POS terminals.
- Technical support for employees.

Education

Национальный университет «Одесская политехника»

Specialist of computer systems and networks, Одеса
Higher, from 2002 to 2007 (5 years)

Additional education and certificates

Stepik.org, Software testing. Theory + Practice

2025, 3 місяці

QA. Binary Studio Academy.

2025, 1 місяць

Knowledge and skills

• Ручне тестування
• Складання чеклістів
• HTML
• Jira
• Git
• SQL
• Postman
• CSS
• Writing a user story
• Test plans
• Writing test cases
• Compilation of checklists
• Написання bug reports
• Python
• Тестування API
• Playwright
• Root cause analysis
• QA manual
• Ведення документації
• Написання тест-кейсів
• Chrome DevTools
• Software Development Life Cycle
• Знання STLC
• Hardware testing
• Mentoring

Language proficiencies

• Ukrainian — fluent
• English — average