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EXPERIENCE
Anastasiia Zinchenko Chronic Care Manager – Advanced Medical, NY
(April 2025 - Present)
Responsibilities:
Monitoring and supporting chronic patients with neurological and
cardiological conditions, ensuring treatment adherence and timely
follow-up.
Reviewing and maintaining accurate medical documentation for
seamless care coordination.
Navigating U.S. insurance requirements and organizing treatment
plans in compliance with healthcare regulations.
Collaborating closely with physicians, nurses, and healthcare staff
to optimize patient outcomes.
Providing patient education and guidance to improve self-
management of chronic conditions.
Ensuring strict compliance with HIPAA and confidentiality
standards in all communications.
Achievements:
Improved continuity of care by establishing structured follow-up
protocols for chronic patients.
Enhanced patient satisfaction and adherence by implementing
ABOUT ME: personalized communication strategies.
Streamlined coordination with healthcare providers, reducing
I am a Family Doctor and Dietitian with a strong background delays in treatment approvals and procedures.
in medical coordination and chronic care management. Over
the past years, I have worked with international patients, UWell - medical service (December 2024 - April 2025)
supporting them through oncology, neurology, and Position: Doctor-coordinator, Sales Manager
cardiology treatment journeys, as well as handling complex
medical documentation. This experience allowed me to Responsibilities:
develop a deep understanding of both patient needs and
healthcare system requirements. Deep understanding of medical services to provide accurate
consultations and guide clients in choosing the best options.
Informing clients about promotions, discounts, and special offers
EDUCATION: to increase engagement and sales.
Building long-term relationships through a personalized approach
Shupyk National Medical Academy of to each client.
Postgraduate Education (2023) Maintaining regular communication via phone and messengers to
ensure high-quality client support.
Specialization and certification in dietology Overseeing the delivery of medical services to ensure they align
with agreements and client expectations.
Dnipro State Medical University Gathering and structuring client-specific requests for doctors to
(2020–2022) facilitate precise service delivery.
Organizing and maintaining client data for easy retrieval and
Internship in family medicine and general practice
analysis.
Monitoring payment deadlines and ensuring timely transactions.
Bogomolets National Medical Preparing weekly reports on financial and operational
University (2014–2020) performance.
Specialist degree in medicine Identifying and analyzing client dissatisfaction issues, providing
optimal solutions to enhance customer experience.
Effectively managing client communication to minimize and
PROFESSIONAL SKILLS prevent recurring conflicts.
ClinicsOnCall (November 2023 – December 2024)
Proficient in Microsoft Office, Canva, Tilda, Adobe
Illustrator, Notion, Trello Position: Medical Coordinator, Sales Manager
Evidence-based medical consulting
CRM systems management (Kommo, Creatio) Responsibilities:
Analyzing medical and clinical data Provided high-quality, evidence-based medical consultations to
Multilingual patient support (Ukrainian, Russian, international patients and partners.
English, German) Supported the strategic initiatives of partners by analyzing
Communication with international partners clinical data and identifying optimal treatment options.
Assisting patients in choosing optimal treatment plans, facilitating
LANGUAGES consultations in various fields such as plastic surgery, general
surgery, oncology, neurology, therapy, and more.
Ukrainian: Native
Ensured seamless communication with patients and stakeholders
English: Upper Intermediate- Advanced (B2-C1)
across multiple languages, contributing to trust and satisfaction.
German: Basic (A2)
Czech: Elementary (A1) Conducted data analysis and performance reviews to improve
service efficiency and achieve KPIs.

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