Contact information

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Work experience

Chief executive officer

from 01.2018 to 05.2024 (6 years 5 months)
Santolino Group, Харків, Харків (Готельно-ресторанний бізнес)

- Managed company departments and built operational processes from scratch
- Implemented CRM software platform and organized digital workflows
- Developed company standards, marketing strategies, and new product implementation
- Expanded network of establishments and opened new locations
- Led cross-functional teams up to 70 people and managed budgets
- Negotiated contracts and ensured compliance with regulations.

Key Achievements

- Developed and implemented operational processes and CRM systems, improving efficiency by 30–40%.
- Opened 4+ new business locations with integrated workflows.
- Launching a new project in a short time, including recruiting a new team, product development, process implementation, and marketing.
- Led large cross-functional teams and managed budgets effectively.
- Standardized the training process for new employees and reduced the adaptation period by half
- Successfully delivered practical IT projects during professional training.

Project manager

from 10.2016 to 05.2018 (1 year 8 months)
Almexoft, Київ (IT)

- responsible for Almexoft platform implementation projects in Middle Asia and Ukraine (using both Agile(Scrum) and Waterfall methodologies);
- pre-sale and business analysis;
- project, resource and budget planning;
- project operation and problem solving;
- product backlog ‘filler’;
- people management (interviews, career, issues, performance).

Project-менеджер

from 06.2011 to 10.2016 (5 years 5 months)
PJSC FED, Харків (Машинобудування)

- Planned, designed, and supervised construction projects for industrial facilities.
- Participated in development of the company quality management system (ISO 9001:2008).

Education

O.M. Beketov National University of Urban Economy in Kharkiv

Civil Engineering, Харків
Higher, from 2007 to 2012 (5 years)

Additional education and certificates

Manual QA, Grid Dynamics IT School

06/2022

Business Analyst, Genius Spaсe

11/2024

QMS Internal Auditor: Internal Auditor Training Course, ISO 9001:2008, Paris.

09/2011

Knowledge and skills

• Відповідальність
• Уміння аналізувати
• Управлінські навички
• Ведення CRM
• MS Excel
• Trello
• Управління проєктами (виробництво)
• Управління командою
• Фінансове планування
• Бізнес-аналіз
• Ведення ділових переговорів
• Оптимізація бізнес-процесів
• Управління бізнесом
• Систематизація бізнесу
• Планування проєкту
• Маркетинг
• Розробка маркетингової стратегії
• Маркетинговий аналіз
• Управління персоналом
• Аналіз ринку
• Формування стратегії розвитку
• Управління ІТ-проєктами
• Управління виробництвом
• Економічний аналіз виробництва
• Business analysis
• Requirements analysis

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Project Management Tools: Jira, Trello (Practical), TestRail, Postman, Selenium IDE, Charles (training projects)

Methodologies & Processes: Agile (Scrum, Kanban), Waterfall, SDLC, STLC, Test Design Techniques, Manual Testing (training projects)

Management Skills: Leadership, Team Coordination, Conflict Resolution, Budget Management, Vendor & Stakeholder Management, Resource Allocation

Business Analysis & Operations: Requirements Gathering, Market & Financial Analysis, Project Planning, Strategy Development, Process Optimization, CRM Implementation