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Yurii
Kuziakin
Custom service manager/Support
28/05/1993

EXPERIENCE

Diya/Traffix – A Business Support Specialist/L2 Engineer
September 2025 ‒ February 2026
-Diagnosing and resolving Tier-2 technical issues and
system bugs escalated by users.
Phone: [open contact info](look above in the "contact info" section) -Conducting in-depth investigations into system errors to
Email: [open contact info](look above in the "contact info" section) identify underlying causes.
-Managing workflows within CRM and TMS environments.
Hello, I have a dream to work -Collaborating with internal teams to streamline resolution
using my English skills, that I’ve processes for critical platform incidents.
been improving for last 4 years
Sureway Transportation — Help Desk/Support (USA)
and get new achievements and December 2023 ‒ September 2025
victories -Providing customer support and troubleshooting issues
-Working with CRM and TMS systems
-Handling client requests and data updates
-Ensuring timely and accurate communication

Freelance — PPC Specialist
March 2022 ‒ October 2023
- Managing advertising campaigns
- Keyword research and targeting
- Performance analysis and reporting

Penguin Team — PPC Specialist
June 2021 ‒ February 2022
- Managing advertising campaigns (Google Ads)
- Keyword research and targeting
- Performance analysis and reporting

Loostdorf - Sales manager
May 2019 – April 2021
- Sales of dairy products
- Merchandizing
- Accounts receivable control

Nova Poshta — Transport Dispatcher/Freight Broker
April 2016 ‒ April 2019
- Coordination of vehicle dispatch and routing
- Monitoring delivery schedules
- Communication with drivers and departments
- Documentation and reporting