Olena

Olena Artymko
[open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Nationality: Ukrainian

__________ EXPERIENCE

HNWI F&B Operations Manager/ Assistant F&B Manager reporting to the Head of F&B
Corporate/ VVIP Private Properties (Confidential)/________2022 Nov- 2024 Mar
Yearly budgets
Start-Up Requirements for the new projects, requisitions, quotations
Allocating available resources to enable successful operation’s performance in all locations
Implementing procedural and policy changes to improve operational efficiency,
Conducting reports, meetings and briefings
Working closely with the Chef, Procurement, Florists, Housekeeping, Spa, Maintenance, IT, Security,
Outsourced Entities etc to facilitate strong interdepartmental relationships insuring smooth event
performances
Providing the best-in-class service and can inspire the same results in the team.
Maintenance reporting, scheduling and follow-ups
Maintaining a safe and secure working environment

HNWI F&B Supervisor /VVIP Private Properties (Confidential)/ __________ 2018 Jan– 2022 Nov
Protocol service standards
Pre-opening and functioning at multiple properties, including business trips abroad.
Evaluating and managing associates performances
Organizing orientations and trainings for new and existing team members
Developing team SOPs, tasks lists, checklists, packing charts
Coaching, mentoring and managing internal staff relations
Preparing weekly team schedules, annual leave schedules, daily transportation schedules

Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Departmental assets inventories at all properties worldwide
Software requisitions, delivery arrangements
Managing petty cash, budgets
Up to date principal’s, entourage, guest profiles preferences updating record

Supervisor /AQUA/ __________ 2014 Aug– 2018 Jan
(All- day dining- Pre-opening) Rosewood Abu Dhabi
Working alongside the team while directing assignments to ensure teamwork, efficient and
thoughtful service and consistent standards execution in a busy and demanding working
environment.
Connecting with guests by creating experiences, memories and demonstrating the finer touches of
luxury service.
Taking, directing and following through on assignments.

Responsible for the supervision of all aspects of the Restaurant functions in accordance with hotel
standards
Direct, implement and maintain service and management philosophy which serves as a guide to
respective associates

“Weddings and Events in Charge” __________ 2015 Oct– 2018 Jan
Rosewood Abu Dhabi
Responsible for all set-ups, execution, and break down of events and private functions as per Banquet
Event Orders. Staying in contact with the host/ on-site contacts throughout the event to ensure the highest
guest satisfaction possible.
Developing detailed side work, timeline, and assignments for staff for each event.
Assuring the correct appearance, cleanliness and proper set-ups of the venue used for each event; is
present to oversee the actual service and greeting of guests for all events.
Handling Members and Guests complaints; Conducting post events reports

F & B Service Personnel__________ 2013 Mar-2014 Aug
Rosewood Abu Dhabi
Working with Micros, Respak; Zomato, daily briefings – special requirements, “86 items’’, VIPs in-
house, required trainings; guest’s engagement; upselling; assisting with payments, submiting
reports/ cashiering.

Service Personnel/Greeter __________ 2012 Mar- Nov
Carroll House Restaurant (USA)
Welcoming guests; taking orders; answering phone calls; handling payments procedures

Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Service Personnel __________ 2011 Jul-Nov
Al Johnson’s Swedish Restaurant (USA)

Internship Program (USA) __________ 2009 Apr-2010 Jul
Birchwood Lodge (USA)
Training and observation throughout departments of hotel business.

Shop Assistant/ Credit Department Representative __________ 2008 Dec-2009 Nov
Tehnolux

Student’s Work & Travel Program __________ 2007 Mar– 2007 Nov
Patio Restaurant & Motel (USA)

EDUCATION, COURSES & CERTIFICATES

Bachelor of Finance __________ 2003 – 2008
EUROPEAN UNIVERSITY OF FINANCE, INFORMATION SYSTEMS, MANAGEMENT
& BUSINESS Ukraine, Lviv

Secondary Education (Economy) __________ 1992 – 2003
School, High School (#2) Ukraine, Lviv region, Truskavets

“British Butler Institute Course’’ Certified __________ 2018, 2019, 2020, 2024

“Coffee Training at Vergano” ‘”Lahen CC Coffee Training” __________ 2020/ 2023

“Employee of the Year” __________ 2016
Rosewood Abu Dhabi

Harvard Manage Mentor Leadership Program __________ courses 2014 – 2015

WSET Level 1 Award” 100% __________ 2015
Abu Dhabi

“Essential Food Safety” Certified for Abu Dhabi __________ 2015/2023
HACCP Abu Dhabi

“Ronnefeldt Tea Academy Seminar’’ “AVANTCHA Tea Training’’ __________ 2015/2023

Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
 Abu Dhabi
2015/ 2023

“Wines Champion’’ Course __________ 2015
Rosewood Abu Dhabi/ LaCava

“First Aid’’ Certified __________ 2013 , 2019,2023

LANGUAGE FLUENT UPPER- INTERMEDIATE BASIC
INTERMADIATE
ENGLISH +
UKRAINIAN +
RUSSIAN +
POLISH +

REFERENCES

Available upon request

Ukraine [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)