Ewuruje

Clement CERTIFICATES

Ewuruje Project management
Level 1 and 2
Sales & Customer
Leadership management
Experience Manager

PROFESSIONAL EXPERIENCE

Ad improved services
Sales manager
02/2022 – 07/2025 | Nigeria
Develop and execute digital sales strategies to drive
revenue growth in remote and global markets.
Lead, coach, and manage distributed sales teams using
[open contact info](look above in the "contact info" section)
virtual collaboration tools (Zoom, Slack, Microsoft
[open contact info](look above in the "contact info" section) Teams).
Utilize CRM platforms (e.g., Salesforce, HubSpot) to
track pipelines, forecast sales, and monitor KPIs.
Identify and convert new business opportunities
PROFILE through online prospecting and remote networking.
Build and maintain long-term client relationships via
Customer-focused representative with email, video conferencing, and digital account
strong communication and problem- management.
solving skills. Experienced in handling Analyze sales data and market trends to make data-
inquiries, resolving complaints, and driven decisions and refine sales strategies.
delivering excellent service. Skilled in Collaborate virtually with marketing and customer care
CRM systems and committed to teams to enhance customer acquisition and retention.
enhancing customer satisfaction and Manage remote team performance through regular
loyalty. virtual check-ins, reporting, and coaching sessions.
Optimize online sales processes, ensuring efficiency,
scalability, and customer satisfaction.

LANGUAGES Craftship technology services
Customer care service
English 01/2020 – 12/2022 | Nigeria
Handled customer inquiries across phone, email, and
chat, delivering prompt and effective solutions.
INTERESTS Supported orders, billing, and service requests while
maintaining accurate CRM records.
Reading and self-development Resolved complaints efficiently, improving customer
satisfaction and retention.
Networking and team collaboration
Liaised with internal teams to address customer needs
Public speaking and communication and streamline processes.
Volunteering and community service Consistently exceeded performance targets and
received recognition for service excellence.
Traveling and exploring new cultures Trained and guided new team members, boosting
Sports and fitness for wellbeing overall team efficiency.

Technology and digital tools
Customer care representative
KCADeutag
05/2018 – 01/2020
Resolved customer issues quickly through calls, emails,
and chats, improving satisfaction.
Handled high daily inquiries while keeping accuracy
and a positive attitude.
 SKILLS Kept records updated in CRM systems, reducing follow-
up delays.
Worked with remote teams to solve problems and
Customer Relationship Management
support customers worldwide.
(CRM)
Helped increase sales by suggesting useful products
Effective Communication & and services.
Negotiation Maintained customer trust by following company
Sales Target Achievement & Revenue policies and data security rules.
Growth
Product Knowledge & Presentation
Skills
Complaint Handling & Conflict
Resolution
Prospecting & Lead Generation
Order Processing & Billing Support
Active Listening & Empathy
Time Management & Multitasking
Team Collaboration & Mentoring
Problem-Solving & Decision-Making
Follow-up & Customer Retention
Strategies

EDUCATION

Bachelors degree
University of port harcourt
02/2007 – 05/2013 | Nigeria