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Менеджер з підтримки клієнтів
Considering positions:
Менеджер з підтримки клієнтів, Менеджер з продажу, Спеціаліст чата, Спеціаліст підтримки користувачів, Менеджер роботи з клієнтами, Менеджер call-центру, Адміністратор, Спеціаліст з закупівель, Менеджер з організації перевезень, Контент-менеджер
City of residence:
Zaporizhzhia
Ready to work:
Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/15355192/?puid=1108244
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RUSLAN BILENKO
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section) | tg: @unforgetttttable
SUMMARY
Fast learner with strong communication skills. Worked as a team lead, chat operator, and content
administrator on the OnlyFans platform. Experienced in managing teams, handling online conversations, and
following scripts. Skilled in client communication and maintaining high-quality standards. Focused, reliable,
and able to perform under pressure.
TECHNICAL SKILLS
• Chatting with clients online and keeping conversations engaging.
• Handling difficult questions in a calm way.
• Making scripted messages sound more natural and personal.
• Leading a team, giving tasks, and helping new team members.
• Uploading and organizing photos, videos, and texts on the platform.
• Keeping track of team and chat performance to improve work.
• Quickly adjusting to new rules, trends, or client needs.
• English level: A2 - B1
PROFESSIONAL EXPERIENCE
Team Lead / Chat Operator / Content Administrator
OnlyFans (Remote) | 2022 — 2025
• Led a team of chat operators: assigned daily tasks, monitored performance, and provided guidance
and training.
• Maintained engaging one-on-one conversations with subscribers to boost satisfaction and retention
• Handled a high volume of real-time messages with fast, personalized, and consistent responses
• Adapted scripts to match the model’s tone, personality, and brand for authentic communication
• Resolved challenging client situations calmly and professionally
• Shared feedback with the team based on user behavior and message performance
• Scheduled and organized content (photos, videos, captions) to align with posting plans and audience
interest
• Collaborated with other admins to improve chat strategies and improve team workflow
ADDITIONAL INFORMATION
Languages: English, Ukrainian, Russian.
Tools: Google Docs, Google Sheets, Canva (basic), Slack, Discord, ChatGPT, Gemini, Photoshop
(basic), Trello, Notion
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SUMMARY
Fast learner with strong communication skills. Worked as a team lead, chat operator, and content
administrator on the OnlyFans platform. Experienced in managing teams, handling online conversations, and
following scripts. Skilled in client communication and maintaining high-quality standards. Focused, reliable,
and able to perform under pressure.
TECHNICAL SKILLS
• Chatting with clients online and keeping conversations engaging.
• Handling difficult questions in a calm way.
• Making scripted messages sound more natural and personal.
• Leading a team, giving tasks, and helping new team members.
• Uploading and organizing photos, videos, and texts on the platform.
• Keeping track of team and chat performance to improve work.
• Quickly adjusting to new rules, trends, or client needs.
• English level: A2 - B1
PROFESSIONAL EXPERIENCE
Team Lead / Chat Operator / Content Administrator
OnlyFans (Remote) | 2022 — 2025
• Led a team of chat operators: assigned daily tasks, monitored performance, and provided guidance
and training.
• Maintained engaging one-on-one conversations with subscribers to boost satisfaction and retention
• Handled a high volume of real-time messages with fast, personalized, and consistent responses
• Adapted scripts to match the model’s tone, personality, and brand for authentic communication
• Resolved challenging client situations calmly and professionally
• Shared feedback with the team based on user behavior and message performance
• Scheduled and organized content (photos, videos, captions) to align with posting plans and audience
interest
• Collaborated with other admins to improve chat strategies and improve team workflow
ADDITIONAL INFORMATION
Languages: English, Ukrainian, Russian.
Tools: Google Docs, Google Sheets, Canva (basic), Slack, Discord, ChatGPT, Gemini, Photoshop
(basic), Trello, Notion
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The candidate's resume is posted at https://www.work.ua/resumes/15355192/?puid=1108244