Шівані

Shivani Mishra
Medical Student
Viber: [open contact info](look above in the "contact info" section)
Telegram: @Shiviii_24
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

ABOUT
Customer-focused, organized, dependable professional and 4th-year medical
student with proven experience in virtual customer support and data reporting.
Skilled in live customer interaction, problem resolution, multitasking, and
delivering high-quality service in fast-paced environments. Comfortable
working with CRM systems and adapting to dynamic, remote environments.

EXPERIENCE

D&Z Networks Limited,LLC, Lviv,Ukraine - Medical Data Reporting
Specialist
SEPTEMBER 2025 - PRESENT
Key Responsibilities :
●​ Prepared and maintained daily, weekly, and monthly Excel reports on
operational and performance metrics.
●​ Collected, validated, and organized large datasets, with high accuracy
and attention to detail.
●​ Used internal systems and dashboards to track performance metrics.
●​ Automated routine reporting tasks using Excel formulas, pivot tables,
and charts.

Amazon, Indore,India- Virtual Customer Service Associate
JULY 2022- AUGUST 2022
Key Responsibilities :
●​ Resolved customer inquiries efficiently using structured workflows and
CRM tools.
●​ Handled high volumes of customer interactions while maintaining
service quality.
●​ Troubleshot order, payment, and account issues with accuracy and
empathy.
●​ Maintained performance metrics and customer satisfaction standards.
SKILLS
●​ Live customer support (chat & virtual).
●​ CRM systems & internal support tools.
●​ MS Excel (reports, pivot tables, dashboards). MS Office &
Microsoft Teams- Proficient
●​ Multitasking in fast-paced environments.
●​ Customer satisfaction & empathy.
●​ Clear written communication & Interpersonal Skills.

PERSONAL SKILLS
●​ Detail-Oriented & Organized.
●​ Problem Solving and adaptability.
●​ Committed to teamwork and collaboration.
●​ Professional, approachable, and empathetic.

EDUCATION
Lviv National Medicinal University, Lviv, Ukraine - Specialist degree in
Medicine (MBBS)
JULY, 2021 - PRESENT (Currently, 4th year student)

LANGUAGE
English - Fluent

HOBBIES AND INTERESTS
●​ Sports & outdoor activities promoting fitness and teamwork.
●​ Travelling.