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VASYL REPELA
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Ivano-Frankivsk, Ukraine
EDUCATION EMPLOYMENT
Ivano-Frankivsk National Customer Support Engineer Sep 2022 - Sep 2025
Technical University of Oil Hiveon Crypto Miner Platform, Remote
and Gas, Master of Oil and —Provide excellent and efficient technical support via chat, and e-
gas drilling mails
Sep 2012 - Jan 2017 —Comprehensive technical support for user mining equipment,
including configuration and remote troubleshooting of operating
system issues
SKILLS —Remote installation of firmware on user mining equipment,
analyzing equipment performance and troubleshooting any
Self-motivation
operational issues to ensure optimal efficiency.
—Utilized customer feedback to recommend improvements to
Conflict resolution
existing products and services;
—Collaborated with cross-functional teams to provide accurate
Critical thinking and
and timely support to customers.
problem solving
Customer Support Agent Nov 2021 - Jul 2022
Fast learner CEX.IO Cryptocurrency Exchange, Remote
— Respond to customer queries via email and chat
Adaptability — Assist customers and troubleshoot their problems
— Identify clients needs and concerns
Effective time management
Sales manager Dec 2019 - Oct 2021
Ability to multitask LLC CLASSICO, Ivano-Frankivsk
— Analysis of sales indicators
Ability to work in a team — Control of receivables
— Expanding the customer network
— Execution of the plan and increase of sales volumes
LANGUAGES
English (Upper-intermediate), Russian, Ukrainian
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Ivano-Frankivsk, Ukraine
EDUCATION EMPLOYMENT
Ivano-Frankivsk National Customer Support Engineer Sep 2022 - Sep 2025
Technical University of Oil Hiveon Crypto Miner Platform, Remote
and Gas, Master of Oil and —Provide excellent and efficient technical support via chat, and e-
gas drilling mails
Sep 2012 - Jan 2017 —Comprehensive technical support for user mining equipment,
including configuration and remote troubleshooting of operating
system issues
SKILLS —Remote installation of firmware on user mining equipment,
analyzing equipment performance and troubleshooting any
Self-motivation
operational issues to ensure optimal efficiency.
—Utilized customer feedback to recommend improvements to
Conflict resolution
existing products and services;
—Collaborated with cross-functional teams to provide accurate
Critical thinking and
and timely support to customers.
problem solving
Customer Support Agent Nov 2021 - Jul 2022
Fast learner CEX.IO Cryptocurrency Exchange, Remote
— Respond to customer queries via email and chat
Adaptability — Assist customers and troubleshoot their problems
— Identify clients needs and concerns
Effective time management
Sales manager Dec 2019 - Oct 2021
Ability to multitask LLC CLASSICO, Ivano-Frankivsk
— Analysis of sales indicators
Ability to work in a team — Control of receivables
— Expanding the customer network
— Execution of the plan and increase of sales volumes
LANGUAGES
English (Upper-intermediate), Russian, Ukrainian
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The candidate's resume is posted at https://www.work.ua/resumes/15428428/