Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/15465076/

Work experience

Customer service representative

from 11.2025 to now (5 months)
Beniot, Remote (Education and science)

Closed qualified U.S.-based B2C prospects through high-conversion phone sales
Managed the full sales cycle, including lead qualification, needs analysis, objection handling, and closing
Collaborated with team leads and management to refine sales scripts and optimize closing strategies
Followed structured sales frameworks while dynamically adapting to real-time customer response.
Maintained accurate CRM records, including call notes, deal stages, and customer data, using Zoho CRM.

Education

KROK

Business, Kyiv
Higher, from 2020 to 2021 (1 year)

Knowledge and skills

• Persistence
• Handling objections
• Active listening
• Conflict settlement
• Attentiveness
• Communicability
• Management of CRM
• Team management
• MS Office

Language proficiencies

English — fluent