Сергій

Serhii Vialkov
Date of birth: 01.01.1991
Address: Zolotonosha, Ukraine
Phone number: [open contact info](look above in the "contact info" section)
Telegram: t.me/Serhii_Vialkov
Email address: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

Work Experience

02/2025 – 05/2025 Sales manager
Ukraine
Svit Zamkiv
• Customers consulting (phone, messengers, e-mail) on locks, door hardware, and related
products. • Processed online orders via website, marketplaces, and social media. • Managed full
order cycle: confirmation, invoicing, payment control, and shipment. • Monitored stock
availability and arranged replacements when items were out of stock. • Worked with CRM/1C
system and maintained the customer database. • Issued invoices, tracked payments, and
coordinated deliveries (Nova Poshta, courier). • Consulted on technical specifications and helped
clients choose optimal solutions. • Monitored feedback and handled customer
complaints/returns.

10/2017 – 12/2024 Business Owner / Operations Manager FOP
Zolotonosha, Cherkasy,
Vialkov S.S.
Ukraine
• Full business cycle: operations, finance, sales, and customer service. • Built and led a small
team, providing training and performance management. • Negotiated with partners and
suppliers, managed procurement processes. • Optimized workflows, reduced costs, and
improved efficiency. • Expanded customer base and increased client loyalty through service
improvements.

02/2016 – 02/2017 Sales Manager
Cherkasy, Ukraine FOP Gladkyi A.H.
• Conducted active sales within the assigned region. • Prospected and acquired new clients
(retail outlets, stores, cafés). • Maintained and developed long-term relationships with existing
customers. • Achieved sales targets and expanded product assortment in retail locations. •
Ensured proper product display according to company merchandising standards. • Processed
customer orders, monitored timely delivery, and payment collection. • Analyzed market trends,
tracked competitors, and monitored pricing. • Prepared sales and inventory reports. •
Controlled accounts receivable and ensured timely settlements with clients.

Education

2014 – 2015
Cherkasy, Ukraine
Business Administration | Master's degree
Cherkasy State Technological University
2010 – 2014 International Economics | Bachelor's degree
Cherkasy, Ukraine
Cherkasy State Technological University

Languages

Ukrainian – native

English – upper-intermediate (B2)