Яна

Yana Khmil
Customer support\Client manager
 [open contact info](look above in the "contact info" section)  LinkedIn

 krihitnafairy  [open contact info](look above in the "contact info" section)

Summary
Motivated Customer Support professional with experience in banking and freelance projects, handling both local and
international clients. Skilled in effective communication, sales, and problem-solving with proven ability to manage
high-volume client interactions. Focused on delivering excellent customer experience while continuously developing
language and professional skills.

Professional Skills
Strong communication and Sales and customer relationship Problem-solving and
interpersonal skills (experience management (achieving targets, adaptability in high-pressure
with Ukrainian and international upselling services, client environments.
clients). retention).

Empathy and active listening, Con lict resolution and patience Team collaboration and fast
ensuring positive client in handling challenging clients. learning in dynamic
experience. environments.

Work experience
Raiffeisen Bank Successfully opened and managed 30+ new accounts monthly, consistently
Customer Manager (Intern → meeting or exceeding sales targets.
Full-time) Built trust with clients by delivering clear, personalized consultations, resulting
in high customer satisfaction and repeat referrals.
07/2025 - present
Handled up to 160+ client interactions per day, developing resilience,
adaptability, and strong communication skills.
Provided professional service to English-speaking clients, enhancing the
bank’s reputation in international customer support.
Received positive feedback and recognition from management for initiative,
teamwork, and ability to handle challenging cases.
Experienced in using CRM systems to manage customer interactions and
maintain client databases.

Education
Kremenets Regional Bachelor’s Degree (in progress), Social Work and Practical Psychology
Humanitarian and Pedagogical
Academy named after Taras Kremenets — Expected graduation: [2027]
Shevchenko
2023 - 2027
 Highlights
2025 Languages: Ukrainian – native, English – B2.
Volunteering: Supported fundraising initiatives, helped raise over 20,000 UAH
for the Armed Forces of Ukraine.
Strengths: High adaptability, strong communication skills (including with
international clients), ability to maintain performance under pressure.

About
Customer support\Client I enjoy supporting clients with empathy and understanding, making sure they feel
manager heard and valued. I focus on building positive experiences through clear
communication and problem-solving, mainly via written channels such as email,
chat, or CRM systems. I would love to join a team that appreciates empathy,
professionalism, and collaboration.