Ukraine's #1 job service
- File
Богдана
Assurance, customer support, business development manager
Age:
26 years
City:
Kyiv
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/15617632/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Bohdana Hlukhaniuk
Customer Experience | Quality Assurance Specialist | Internal Auditor
Professional Experience
Business Development Manager
eCommerce company, Kyiv | 04.2025 – Present
Built and managed strategic partnerships, signing multiple long-term contracts.
Conducted detailed market research and competitor analysis to identify new business
opportunities.
Led KYB (Know Your Business) onboarding process: collected, reviewed, and verified
corporate documents, ensuring compliance with internal and regulatory requirements.
Prepared proposals for potential partners, negotiating terms and finalizing agreements.
Senior Quality Assurance Specialist
Wirex, Kyiv | 11.2022 – 04.2025
Conducted regular and annual internal audits to verify compliance of business processes
with international regulations (KYC, EDD, AML Screening, Ongoing Monitoring, Anti-Fraud).
Evaluated and improved operational procedures to ensure adherence to regulatory and risk
management standards.
Developed detailed audit checklists, internal control frameworks, and quality assurance
methodologies.
Identified compliance gaps and proposed corrective action plans to senior management.
Collaborated with compliance, risk, and support teams to ensure continuous service quality
improvement.
Prepared internal reports and documentation for regulatory audits.
Customer Support Manager
Wirex, Remote | 06.2021 – 11.2022
Managed customer inquiries via email and live chat, resolving most of issues within SLA
timeframes.
Handled technical troubleshooting and escalations, coordinating with development teams
when needed.
Mentored and trained new team members, creating onboarding guides and support scripts.
Introduced process improvements that reduced response time and improved CSAT scores.
Car Shipping Broker
CCS, Vinnytsia | 12.2020 – 04.2021
Negotiated with clients and drivers, managing transactions from order to delivery.
Coordinated logistics and resolved disputes during shipments.
Teacher of English
Level Up, Vinnytsia | 09.2020 – 12.2020
Conducted English lessons for adults and teenagers (online & offline).
Prepared group and individual lessons.
Customer Support Manager
Aviacontact, Vinnytsia | 12.2019 – 06.2020
Supported customers via phone and email, providing detailed consultation on services.
Handled complex cases, offering alternative solutions to meet client needs.
Documented customer issues and reported recurring problems to improve internal
processes.
Enhanced customer loyalty through personalized support and proactive problem-solving.
Teacher of English
Flash, Vinnytsia | 10.2018 – 02.2019
Taught English to children and teenagers in groups.
Created lesson plans, checked homework, organized thematic events.
Education
Vinnytsia State Pedagogical University
Bachelor’s Degree in English Philology | 2016 – 2020
Additional Education & Certifications
Business School “Alter Ego” – 2019 (2 months)
Fitness Coach (Myfitschool) – 2019 (1 month)
Targetologist Course – 2020 (1 month)
Fitness Course, Ukrainian National Federation of Bodybuilding and Fitness – 2022 (2 months)
Skills
Quality Assurance & Internal Audit (KYC, AML, Fraud Monitoring)
Customer Support (Email, Chat, Call Handling)
Tools: Jira, Freshdesk, SumSub, Passfort, Onfido, LexisNexis, Solidgate
Checklist Development & Training
Strong analytical and organizational skills
Languages
English – Advanced
Russian – Fluent
German – Pre-Intermediate
Additional Information
Highly organized, responsible, and detail-oriented professional with a strong ability to manage
multiple tasks efficiently while maintaining high-quality results. Skilled in analyzing complex
information, identifying patterns, and making data-driven decisions to improve processes and
achieve objectives.
A collaborative team player who actively contributes ideas, supports colleagues, and fosters a
positive working environment, while also being fully capable of working independently and taking
initiative when needed.
Motivated to continuously expand professional knowledge and adapt to new technologies, tools,
and methodologies, demonstrating flexibility and a proactive approach to personal and
professional development.
[open contact info ](look above in the "contact info" section)
Customer Experience | Quality Assurance Specialist | Internal Auditor
Professional Experience
Business Development Manager
eCommerce company, Kyiv | 04.2025 – Present
Built and managed strategic partnerships, signing multiple long-term contracts.
Conducted detailed market research and competitor analysis to identify new business
opportunities.
Led KYB (Know Your Business) onboarding process: collected, reviewed, and verified
corporate documents, ensuring compliance with internal and regulatory requirements.
Prepared proposals for potential partners, negotiating terms and finalizing agreements.
Senior Quality Assurance Specialist
Wirex, Kyiv | 11.2022 – 04.2025
Conducted regular and annual internal audits to verify compliance of business processes
with international regulations (KYC, EDD, AML Screening, Ongoing Monitoring, Anti-Fraud).
Evaluated and improved operational procedures to ensure adherence to regulatory and risk
management standards.
Developed detailed audit checklists, internal control frameworks, and quality assurance
methodologies.
Identified compliance gaps and proposed corrective action plans to senior management.
Collaborated with compliance, risk, and support teams to ensure continuous service quality
improvement.
Prepared internal reports and documentation for regulatory audits.
Customer Support Manager
Wirex, Remote | 06.2021 – 11.2022
Managed customer inquiries via email and live chat, resolving most of issues within SLA
timeframes.
Handled technical troubleshooting and escalations, coordinating with development teams
when needed.
Mentored and trained new team members, creating onboarding guides and support scripts.
Introduced process improvements that reduced response time and improved CSAT scores.
Car Shipping Broker
CCS, Vinnytsia | 12.2020 – 04.2021
Negotiated with clients and drivers, managing transactions from order to delivery.
Coordinated logistics and resolved disputes during shipments.
Teacher of English
Level Up, Vinnytsia | 09.2020 – 12.2020
Conducted English lessons for adults and teenagers (online & offline).
Prepared group and individual lessons.
Customer Support Manager
Aviacontact, Vinnytsia | 12.2019 – 06.2020
Supported customers via phone and email, providing detailed consultation on services.
Handled complex cases, offering alternative solutions to meet client needs.
Documented customer issues and reported recurring problems to improve internal
processes.
Enhanced customer loyalty through personalized support and proactive problem-solving.
Teacher of English
Flash, Vinnytsia | 10.2018 – 02.2019
Taught English to children and teenagers in groups.
Created lesson plans, checked homework, organized thematic events.
Education
Vinnytsia State Pedagogical University
Bachelor’s Degree in English Philology | 2016 – 2020
Additional Education & Certifications
Business School “Alter Ego” – 2019 (2 months)
Fitness Coach (Myfitschool) – 2019 (1 month)
Targetologist Course – 2020 (1 month)
Fitness Course, Ukrainian National Federation of Bodybuilding and Fitness – 2022 (2 months)
Skills
Quality Assurance & Internal Audit (KYC, AML, Fraud Monitoring)
Customer Support (Email, Chat, Call Handling)
Tools: Jira, Freshdesk, SumSub, Passfort, Onfido, LexisNexis, Solidgate
Checklist Development & Training
Strong analytical and organizational skills
Languages
English – Advanced
Russian – Fluent
German – Pre-Intermediate
Additional Information
Highly organized, responsible, and detail-oriented professional with a strong ability to manage
multiple tasks efficiently while maintaining high-quality results. Skilled in analyzing complex
information, identifying patterns, and making data-driven decisions to improve processes and
achieve objectives.
A collaborative team player who actively contributes ideas, supports colleagues, and fosters a
positive working environment, while also being fully capable of working independently and taking
initiative when needed.
Motivated to continuously expand professional knowledge and adapt to new technologies, tools,
and methodologies, demonstrating flexibility and a proactive approach to personal and
professional development.
[
More resumes of this candidate
Remote
Higher education · Full-time, part-time
- Business Development Manager, eCommerce company, 9 months
- Senior quality assurance specialist, Wirex, 2 years 6 months
Similar candidates
-
Business Development Manager
Kyiv, Remote -
Customer support representative
Kyiv, Remote -
Менеджер служби підтримки
Kyiv, Remote -
Business Development Manager (MilTech)
Kyiv, Sumy , more 2 cities -
Менеджер з розвитку
Kyiv, Remote -
Менеджер технічної підтримки
40000 UAH, Kyiv, Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/15617632/