Денис

Denys Moroz Education

West Ukrainian National University Sep 2022 - Present
Ternopil
Faculty of Computer Information Technologies 2022 – 2026 (in progress)Bachelor’
Personal details s Degree in Computer Science (unfinished)

Denys Moroz
Employment
[open contact info](look above in the "contact info" section)
Customer Support Manager Aug 2024 - Mar 2025
[open contact info](look above in the "contact info" section) NDA IGaming company, remote

Provided timely support via chat and email in a high-volume casino environment.
Ternopil
46001 Ternopil
Handled player complaints, account verifications, and payment queries.

April 6, 2006
Maintained up-to-date knowledge of company games, promotions, and KYC
policies.
Man

Senior Customer Support Manager Mar 2025 - Apr 2025
Skills NDA IGaming company, remote
Acted as shift lead, overseeing support operations during assigned hours

Customer Support Compiled daily performance statistics on support agents and reported key issues
Systems (CRM, ticketing) during the shift
Live Chat & Email
Handled escalations and composed personalized responses to VIP players and
Communication
complex cases
Team Performance
Monitoring (QA/QC) Collaborated with management to maintain high service standards

Test Creation & Quality
Assessment QA/QC Manager Mar 2025 - Present
NDA IGaming company, remote
Onboarding & Staff Monitored and evaluated performance of support managers
Training
Created and conducted knowledge tests to ensure service quality
Adaptability to Shifts &
Remote Work
Delivered regular reports and statistics on team productivity
Multitasking in High-
Pressure Environments Trained and mentored new customer support staff for onboarding

Languages
Ukrainian

English