Олена

OLENA DEMYDAS

7 Angel Court Toronto ON M9C 4J5 416-888-9269 [open contact info](look above in the "contact info" section)

Polished and resourceful professional with 10 years of experience as a freelance
interpreter and 5-plus years of experience in office administration with proven ability to
deal effectively with a diverse population

▪ Refined and engaging communication skills, readily builds rapport with
customers/clients
▪ Good memory skills, judgement, concentration and attention
▪ Demonstrated professionalism, diplomacy, judgement and discretion in dealing
with confidential or sensitive matters
▪ Strong commitment to the principles of equity and diversity
▪ Security clearance, accurate and detail-oriented with a keen eye for errors and
inconsistencies, striving for quality at all times
▪ Languages: Ukrainian, Russian, Polish, Italian, and French
▪ Experience in cross selling/up selling in a retail environment
▪ Excel in fast-paced environments that call for initiative and flexibility.

2004-2008 Honours Bachelor of Arts, University of Toronto
(Majors: International Relations and European Studies)
2009 Certificate of Appreciation, United States Department of State
2004 Interpreter Language and Skills Assessment Tool, Ministry of Citizenship

PERTINENT SKILLS

Communication and Interpersonal Skills
◼ Interviewed clients to obtain case history and background information

◼ Provided professional and accurate interpretation in healthcare and legal settings

◼ Played a pivotal role in delivering information to the customers to service providers

◼ Met with professional associations and other organizations to promote and discuss

events and improve services
◼ Promoted company’s products and services

Administrative and Computer Skills
◼ Answered telephone calls and scheduled appointments for customers

◼ Performed general office duties; responded to written and oral inquiries by telephone,

email and fax, recorded messages, sorted and delivered incoming and outgoing mail,
scanned documents
◼ Knowledge of case processing systems, maintained database, contact list and filing

system

Analytical and Problem Solving Skills
◼ Assessed data for completeness and compliance with established criteria and

requirements
◼ Conducted detailed research and analysis of international universities and colleges

◼ Collected date, conducted analysis of situational and environmental information and

data

7 Angel Court Toronto ON M9C 4J5 416-888-9269 [open contact info](look above in the "contact info" section)
Freelance Interpreter (Languages: Ukrainian/English, Russian/English)
2004- Present

▪ Provided professional interpretation services from English to Russian/Ukrainian to the
following agencies: Access Alliance Interpreter Services, Able Translations Ltd, Rivint
Interpretation Services, Interpreters’ Group, MCIS, and Exacta Translations
▪ Maintained high level of confidentiality and responsibility while dealing with sensitive
issues
▪ Participated in on-going trainings for interpreters and translators

Customer Service Representative
April 2014 –July 2015 Cash House Inc.

▪ Provided customer service to clients while processing banking transactions in an
efficient, accurate and friendly manner
▪ Fulfilled the transactional needs of personal and commercial customers, proactively
identifying and discussing customer needs
▪ Ensured compliance and adherence to Bank policies and procedures

Documentation Assistant
January – November 2013 World Education Services
◼ Interpreted documents from foreign languages into English
◼ Processed and stored all incoming mail, created new files and entered data in the system
◼ Managed high volume of daily workload, set priorities and met required deadlines with
conflicting demands and changing priorities
◼ Reviewed all supporting documents, detected fraudulent documents, scanned original
documents into the system

Enumerator (Census 2011)
May-August 2011 Statistics Canada
◼ Collected information from more than 500 households by telephone and in person
◼ Verified, transcribed and transferred all the information to the collecting agency meeting tight
deadlines
◼ Provided high standard of customer service to the clients while collecting data

Purchasing Coordinator
March-August 2011 International Pool and Spa Center

◼ Delivered professional administrative and customer services to the clients
◼ Managed business cash flows and revenues by using financial plan templates in Excel

Consular Intern
January-April 2009 U.S. Consulate (American Citizen Services)
◼ Provided a wide variety of customer services to Americans residing in Ontario

◼ Maintained a high level of customer satisfaction by providing exceptional and professional

service
◼ Verified printed passports for accuracy and was responsible for their distribution

7 Angel Court Toronto ON M9C 4J5 416-888-9269 [open contact info](look above in the "contact info" section)
Verification Assistant (part-time)
2007-2008 University of Toronto (Admissions and Awards)

◼ Assessed and verified academic applications, documents, international diplomas
◼ Communicated with international institutions via e-mail, fax, phone
◼ Conducted database searches to match files/cases to particular requests, processed and
maintained automated data
◼ Updated the database of applications by verifying their accuracy, date and level of completion

Academic Program Assistant (part-time)
2006-2007 University of Toronto (International Munk Centre)

◼ Greeted clients and performed general office duties (data management, answering all
incoming, ordered office supplies)
◼ Coordinated and assisted with organizing five international academic conferences and
symposiums
◼ Organized hotel accommodation and travel arrangements for international guests
◼ Advertised upcoming events by distributing published material and updating the program’s
website