Софія

Name Sofiia Hasoshyn

Photo

Date of birth 14.12.2002

Place of Lviv, Lychakivskiy district
residence

Education Bachelor in International Relations-International Business at
01.10.2019- WSB University in Dabrowa Górnicza
01.07.2022
During my education in WSB University I won a scholarship for studying abroad at
the faculty of Economics for one year under the Erasmus+ program.

Work experience After graduation started working at Utech as a Technical Support Representative
(Utech develops software and hardware for transportation companies in the US)

My duties at work were:
1.​ Receiving incoming calls either from transportation company
representatives or from their drivers.
2.​ Solving the issues they were having:
●​ creating an account
●​ activating specific features for the account
●​ synchronization issues
●​ updating the software
●​ troubleshooting
●​ setting correct configurations for the correct recording of odometers
and engine hours of the truck
●​ reporting bugs to the IT department
●​ Issuing Malfunction Letters for the truck drivers.

Work Experience Billing Manager at American logistics company - Fox Carriers.
06.12.2022-
31.03.2024 My scope of work:​
 ●​ Control and identification of Incomming and Outcomming payments
●​ Daily making over 200 payment transactions to the drivers
●​ Verifying the paperwork and submitting it to the factoring company.
●​ Answering calls and emails from drivers
●​ Contacting factoring representatives and brokers in case of an incorrect
incoming payment
●​ Automating company’s inefficient processes with google sheet formulas
and google scripts.
●​ Managing and improving company’s inconsistent database and other
spreadsheets

01.04.2024- Sales manager of hight-ticket immigration services​
31.09.2025 My scope of work:​

●​ Receiving applications from clients in the CRM system
●​ Consulting regarding the chosen program
●​ Scheduling video calls with potential clients
●​ Using previously collected information about the needs of the client to
close the deal

Skills ●​ Fluent in English, spoken and written.
●​ Knowledge of sales stages and techniques
●​ Objection handling
●​ Had experience working with
1.​ Salesforce (CRM)
2.​ Quick Support Team Viewer (for remote excess)
3.​ Nextiva, Ringcentral, SIP (for calls)
4.​ Google Voice (for texting with drivers)
5.​ Google Sheets (identifying ineffiiciencies in the workflow and automating
company’s processes with formulas and google scripts)
6.​ Google meet (Scheduling video calls with potential clients)

Personal traits Innovative, motivated, eager- to-learn, punctual, organized, responsible, polite,
friendly.

Phone number [open contact info](look above in the "contact info" section)

Email [open contact info](look above in the "contact info" section)