Temidayo

TEMIDAYO OJELADE

📞 ✉️ 🔗 LinkedIn
5th Avenue, Lagos, Nigeria​
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) |

PROFESSIONAL SUMMARY

I’m a motivated and personable Sales Development Representative (SDR) with over five years of experience in
customer success, client relations, and administrative support. My background has allowed me to develop a
strong understanding of how to build genuine connections with clients, identify opportunities, and help businesses
grow through meaningful engagement.

I enjoy working in environments where communication, persistence, and empathy make a difference. Whether it’s
reaching out to new prospects, following up on leads, or ensuring customers are getting real value from their
experience, I take pride in doing work that creates trust and long-term relationships.

I’m also highly comfortable using CRM tools like HubSpot, Salesforce, Zoho, and Zendesk, as well as digital
productivity platforms that keep communication and workflow seamless across remote teams. My approach
combines attention to detail with a genuine enthusiasm for helping customers succeed and supporting the teams I
work with.

CORE SKILLS

●​ Lead Generation & Prospecting​

●​ CRM Management (HubSpot, Salesforce, Zoho, Zendesk)​

●​ Outbound & Inbound Sales Engagement​

●​ Client Relationship Building​

●​ Cold Calling & Email Outreach​

●​ Customer Success & Retention​

●​ Pipeline Tracking & Reporting​

●​ Communication & Negotiation​

●​ Virtual Collaboration Tools​
PROFESSIONAL EXPERIENCE

Customer Success Manager​
Wing Assistant (Remote, U.S.)​
January 2022 – February 2025

●​ Acted as the main contact for clients, ensuring smooth onboarding and long-term satisfaction.​

●​ Built strong relationships and identified upselling opportunities through regular communication.​

●​ Monitored customer accounts, analysed feedback, and developed strategies to improve retention.​

●​ Delivered tailored product training and supported clients in achieving measurable outcomes.​

●​ Collaborated with internal teams to enhance service quality and client experience.​

Client Support & Sales Coordinator​
Club Wealth (Remote, U.S.)​
November 2020 – December 2021

●​ Supported sales and client engagement activities through email, calls, and CRM updates.​

●​ Helped qualify leads, schedule meetings, and prepare follow-up materials for potential clients.​

●​ Worked closely with the sales team to track interactions and manage client information.​

●​ Maintained professional communication that strengthened client trust and retention.​

Sales & Research Associate​
Silverlight Research Network (Remote)​
August 2019 – September 2020

●​ Researched and identified new business leads and key decision-makers across industries.​

●​ Supported outreach campaigns by preparing prospect lists and customized communications.​

●​ Scheduled client meetings, coordinated follow-ups, and recorded engagement data.​

●​ Assisted project teams in maintaining smooth communication with clients and experts.​
Operations & Sales Support Executive​
YOS Records (Remote, Nigeria)​
October 2019 – October 2021

●​ Assisted with outreach campaigns, proposals, and communication with clients and partners.​

●​ Helped promote brand visibility through digital engagement and marketing coordination.​

●​ Maintained CRM records, tracked sales activities, and provided reports for management.​

●​ Ensured clear communication and efficient coordination between internal teams.​

Customer Service & Administrative Officer​
Fintek Nigeria – Lagos​
October 2017 – July 2019

●​ Served as the first point of contact for clients, handling inquiries and resolving issues promptly.​

●​ Documented client feedback to support product and service improvements.​

●​ Supported cross-functional teams in improving customer satisfaction and retention.​

●​ Maintained accurate administrative and client records for reporting and follow-up.​

EDUCATION

B.Sc. in Geology​
Olabisi Onabanjo University – Ogun, Nigeria

TECHNICAL PROFICIENCIES

●​ CRM Systems: HubSpot, Salesforce, Zoho, Zendesk​

●​ Productivity Tools: Google Workspace, Microsoft Office Suite​

●​ Communication Tools: Slack, Zoom, Microsoft Teams​

●​ Project Management: Trello, Asana, Notion​