Lina

Customer success manager

Considering positions: Customer success manager, Customer support representative, Business analyst, Business assistant

Age: 24 years

City of residence: Sofiivska Borshchahivka

Ready to work: Remote

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LINA PASHYSTA

WORK EXPERIENCE
CUSTOMER SUCCESS SPECIALIST
(look above in the "contact info" section)
ENESTECH Software
(look above in the "contact info" section) 13/01/2025 - Present
• Built strong client relationships, improving retention and satisfaction rates
• Supported clients in product setup and onboarding, ensuring smooth
adoption
HARD & SOFT SKILLS • Handled inquiries and resolved conflicts promptly and professionally
• Fluent in English • Promoted value-added services, enhancing brand reputation and
• Copywriting (UA / EN) customer loyalty

• Social Media Management
SOCIAL MEDIA MANAGER
• Data Analysis & Reporting Tania Antonenkova
• Self-Discipline & Time Management 13/05/2024 - 13/11/2024
• Works Well Under Pressure • Planned and produced content for Instagram, YouTube, and TikTok
• Attention to Detail • Engaged actively with the audience through comments and DM
• Monitored performance analytics to improve content efficiency
• Managed brand social media presence with a focus on audience growth

EDUCATION HUMAN RESOURCES MANAGER
MASTER’S DEGREE IN MTM Logistics
PUBLIC MANAGEMENT AND
25/08/2023-30/04/2024
ADMINISTRATION
• Managed talent acquisition and team alignment
Taras Shevchenko National
• Oversaw employee onboarding and performance reviews
University of Kyiv
• Designed and delivered staff training programs
2022 - 2023
• Applied HR policies to support a positive workplace culture
BACHELOR OF
INTERNATIONAL RELATIONS EXECUTIVE ASSISTANT/GOVERNMENT AFFAIRS
Kyiv National University of Culture The Parliament of Ukraine
and Arts
15/07/2022 - 18/08/2023
2018 - 2022 • Delivered high-quality English ↔ Ukrainian translation services,
ensuring accuracy and cultural relevance
• Planned and coordinated complex schedules and travel itineraries
• Maintained accurate records and prepared comprehensive reports
• Provided executive-level administrative support

Lina

Customer success manager

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