Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/15754693/

Work experience

Fleet coordinator

from 10.2019 to 03.2025 (5 years 6 months)
Millhouse Logistics Inc, Одеса (Транспорт, логістика)

• Managed daily fleet operations for dry van division, coordinating drivers, routes, and shipment schedules.
• Sourced and booked profitable loads through broker platforms, ensuring efficient truck utilization.
• Secured reliable coverage for acquired shipments, maintaining on-time pick-up and delivery performance.
• Oversaw logbook compliance and monitored Hours of Service (HOS) to ensure drivers met FMCSA safety regulations and delivery deadlines.
• Conducted rate negotiations with brokers and carriers to maximize profit margins while maintaining service quality.
• Resolved transportation issues such as delays, equipment breakdowns, or route conflicts through effective communication and quick decision-making.
• Maintained accurate records of load details, driver assignments, and performance metrics in dispatch and CRM systems.
• Supported company operations in both in-office and remote environments, adapting quickly to dynamic logistics conditions.

Bilingual Customer Service Representative

from 04.2017 to 10.2019 (2 years 7 months)
Millhouse Logistics Inc, Одеса (Транспорт, логістика)

• Monitored and tracked shipments and driver locations in real time using CRM systems (Sylectus, IVIA) to ensure on-time delivery.
• Checked and confirmed driver availability and route readiness, coordinating schedules and load assignments.
• Provided bilingual customer service and support to clients, carriers, and dispatch teams.
• Communicated proactively with customers to update on shipment status, delivery times, and any unexpected delays or route changes.
• Investigated and resolved transportation-related issues, ensuring clear communication and minimal downtime.
• Collaborated with dispatchers, warehouse staff, and management to maintain accurate logistics documentation and smooth daily operations.
• Ensured all client interactions met company service level agreements (SLAs) and customer satisfaction goals.

Agent

from 04.2017 to now (8 years 9 months)
Zelh, Одеса (Транспорт, логістика)

• Sourced, negotiated, and booked freight loads with brokers and direct customers through load boards and CRM systems.
• Built and maintained long-term relationships with carriers, brokers, and clients to ensure consistent freight flow.
• Oversaw dispatch operations, monitoring driver locations, HOS compliance, and delivery progress.
• Handled rate negotiation, documentation, and problem resolution, ensuring cost-efficient and timely deliveries.
• Analyzed route performance and adjusted scheduling for improved profitability and resource use.
• Communicated proactively with clients and drivers to provide real-time updates and maintain service quality.

Education

Odesa I.I.Mechnikov National University

International relationships, Одеса
Higher, from 2013 to 2017 (4 years)

Knowledge and skills

• Стресостійкість
• Комунікабельність
• MS Excel
• Здатність до навчання
• Неконфліктність
• Доброзичливість
• Організація автоперевезень

Language proficiencies

• English — above average
• Ukrainian — fluent