Юлия

Yuliia Veretennyk

Location: Hungary

Email: [open contact info](look above in the "contact info" section)
Objective:

Dedicated and detail-oriented professional. Committed to delivering exceptional customer
service, and ensuring the seamless operations of the establishment.

Experience:

Customer Support Agent, Ahrefs Pte Ltd (2019-2025)

●​ Provide top-tier customer support, addressing inquiries and issues with precision.
●​ Collaborate with developers to resolve customer concerns promptly.
●​ Develop informative articles and maintain service-related documentation.

Remote Translator, Made in UA Agency (2013-2019)

●​ Delivered translation services for correspondence and meetings.
●​ Facilitated meetings and assisted international visitors.

Technical Support, SP Homenet Company (2012-2013)

●​ Offered remote technical support and troubleshooting assistance.
●​ Identified and resolved network issues, coordinating repair team activities.

Sales Manager, LLC Dnepr Furniture (2011-2012)

●​ Conducted market research to identify potential clients and suppliers.
●​ Furnished customers with product information and support.
●​ Prepared and delivered presentations, utilizing a corporate CRM database.
●​ Ensured on-time product delivery and monitored order fulfillment.

Laboratory Chemical Analyst, KP Verkhnedneprovsk VUPKG (2009-2011)

●​ Conducted quality control of water from treatment facilities.
●​ Performed chemical analysis of metals, nitrogen, and oil products.
●​ Operated laboratory equipment and conducted biological composition tests.
●​ Managed autoclaves and analytical balances, maintaining precise records.
Education:

Dnepropetrovsk State Agrarian University (2004-2010)

-​ Bachelor of Science in Biotechnology, Production Technologist, and Processing
Animal Products.

Keyin College, NL, Canada

-​ Digital Office Administration
-​ Cybersecurity
-​ IT Sales, Sales Reinvented course with Paul Watts

Completed System Administration and Network Technologies course, SP STEP, Dnipro

Additional Skills:

●​ Proficient in PC usage and familiar with basic SEO concepts, basics of accounting,
Sage, Access and other administrative software.
●​ Fluent in English, native speaker of Russian and Ukrainian.
●​ Strong work ethic, quick learner, and dedicated to continuous personal and
professional development.
●​ Demonstrated perseverance, stress tolerance, and effective problem-solving abilities.

I am confident that my strong work ethic, adaptability, and commitment to exceptional
customer service make me an ideal candidate for this position. I look forward to contributing
to your success. Thank you for considering my application.

Organizer of a Blue and Yellow festival in Bannerman Park, St. John’s, 2024.