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Retention manager
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Remote
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Rybchuk Yuriy
ABOUT ME
Email marketing specialist at the entry level
with background in email campaigns, CRM
systems, and customer communication.
EXPERIENCES
knowledgeable about Figma, SendPulse,
CRM Vortex, and simple HTML/CSS coding.
driven to develop as an email marketing All Parts — Auto Parts Store
manager by fusing technical expertise, a
background in sales, and design abilities to
Sales and Customer Service Manager
January 2025 – Present
produce successful customer
Consulted clients on SendPulse and email
communication plans.
communication, ensuring customer
satisfaction and successful sales.
Managed customer database in Vortex
CONTACT CRM, processed orders, and maintained
accurate records.
[open contact info ](look above in the "contact info" section) Assisted clients in selecting spare parts
and organized orders through the CRM
system.
[open contact info ](look above in the "contact info" section)
Developed strong communication and
problem-solving skills while working
Юрій Рибчук directly with customers.
SKILLS
EDUCATION
Customer Communication:
consulting, sales, problem-solving. National Technical University of Ukraine “Igor
CRM: Vortex (database Sikorsky Kyiv Polytechnic Institute”
management, order processing). Bachelor in Software Engineering (2022 – 2026)
Email Tools: SendPulse (client Studied algorithms, C/C++, Java, SQL
databases.
communication).
Gained experience with Python programming
Technical: HTML, CSS (basic email and simple UI creation.
template editing). Empat School — Full-Stack Development Course
Design: Figma (basic UI/visual (February 2023 – May 2023)
design). Learned HTML/CSS, PHP, JavaScript, React,
Languages: Ukrainian (native), and basic design principles.
English (B1). Acquired skills in Figma for UI/UX prototyping
and simple visual design.
ABOUT ME
Email marketing specialist at the entry level
with background in email campaigns, CRM
systems, and customer communication.
EXPERIENCES
knowledgeable about Figma, SendPulse,
CRM Vortex, and simple HTML/CSS coding.
driven to develop as an email marketing All Parts — Auto Parts Store
manager by fusing technical expertise, a
background in sales, and design abilities to
Sales and Customer Service Manager
January 2025 – Present
produce successful customer
Consulted clients on SendPulse and email
communication plans.
communication, ensuring customer
satisfaction and successful sales.
Managed customer database in Vortex
CONTACT CRM, processed orders, and maintained
accurate records.
[
and organized orders through the CRM
system.
[
Developed strong communication and
problem-solving skills while working
Юрій Рибчук directly with customers.
SKILLS
EDUCATION
Customer Communication:
consulting, sales, problem-solving. National Technical University of Ukraine “Igor
CRM: Vortex (database Sikorsky Kyiv Polytechnic Institute”
management, order processing). Bachelor in Software Engineering (2022 – 2026)
Email Tools: SendPulse (client Studied algorithms, C/C++, Java, SQL
databases.
communication).
Gained experience with Python programming
Technical: HTML, CSS (basic email and simple UI creation.
template editing). Empat School — Full-Stack Development Course
Design: Figma (basic UI/visual (February 2023 – May 2023)
design). Learned HTML/CSS, PHP, JavaScript, React,
Languages: Ukrainian (native), and basic design principles.
English (B1). Acquired skills in Figma for UI/UX prototyping
and simple visual design.
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The candidate's resume is posted at https://www.work.ua/resumes/15776089/