Olena

NOWAK OLENA

BUSINESS ASSISTANT

INTRODUCTION WORK EXPERIENCE

Seeking a remote position in business services in EOR COORDINATOR (01.11.2020 - NOW)
a dynamic environment that focuses on building Individual entrepreneur
strategic relationships with clients and
promotes customer satisfaction. Management of processes of work with hired employees
Analysis of the competitive environment to identify development opportunities
Search, employment and further cooperation with IT workers (Europe) and drivers (USA)

PROFESSIONAL SKILLS
CUSTOMER SERVICE ENGINEER (01.03.2022 - 01.03.2023)
Responsible, hardworking, quick to learn, and ZF Group
skilled at communication, planning, and Providing remote worldwide IT Support for End Users
coordination. Excel in high-pressure Troubleshooting and configuring aplications, finding a solution for occurring problems
environments and consistently meet deadlines. Analyzing and solving IT issues related to hardware and Microsoft Windows Enviroment
Proficient with SPIN, SAP, IT Tool, Gepard,
Power BI, and BPM system.
SUPPLY CHAIN SPECIALIST (01.10.2019 - 01.02.2022)
Hemmersbach GmbH & Co. KG

CONTACT DETAILS Providing remote worldwide IT Support for End Users
Maintening 100% return rate of parts on weekly reports
Nowak Olena Planing, purchasing and coordinating of: warehouse, material supply, demand planning, physical distribution
[open contact info](look above in the "contact info" section) Work with suppliers, technicians, end user, manufacturing plants. Data analysis of inventory, service, etc
Viber: [open contact info](look above in the "contact info" section) KEY ACCOUNT MANAGER (02.11.2016 - 16.08.2018)
[open contact info](look above in the "contact info" section) Ganex Group LTD

Strategically plan and manage logistics procedures
Liaise and negotiate with suppliers, manufacturers, etc
CERTIFICATIONS Assistance and provide whole process of customer orders

The customs clearance certified agent
accredited by Customs Brokers of Ukraine GENERAL DIRECTOR ASSISTANT/TRANSLATOR (1.05.2013 -15.04.2016)
Working Capital certificate LOTOS Oil
EU driver’s license: Category B
Cooperation with internal and external partners of the company
Development of sales and marketing presentations & reports
Cooperation with Ukrainian Chamber of Commerce
EDUCATION
LOGISTICS MANAGER (04.05.2011 - 30.12.2012)
Economist, Finance and International Goodyear Dunlop Tires
Trade (2003 – 2006)
Accounting and Taxes (2006 – 2008) Services in import/export with EU/non EU countries
Customs Certifications (Certificates of Origin, TÜV)

Wroclaw School of Banking
CUSTOMER SERVICE SPECIALIST (20.10.2008 - 2.04.2009)
Goodyear Dunlop Tires

LANGUAGES Identifying customer needs and helping customers use specific featur
Analyzing and reporting product malfunction
English Polish
Ukrainian Rusian