Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/15850819/?puid=372953

Work experience

Dispatcher

from 12.2024 to now (1 year 2 months)
Amazon, India, Дистанційно (Транспорт, логістика)

Coordinated and managed daily dispatch operations for 50+ deliveries, optimizing routes to reduce fuel costs by 15% and ensuring 100% on-time delivery. Maintained clear communication with drivers and clients, improving customer satisfaction by 20%, and resolved delivery issues promptly to prevent delays in 98% of cases. Monitored shipments using tracking software, achieving zero lost shipments over six months, and generated performance reports to enhance operational efficiency. Quickly addressed unexpected challenges such as traffic, weather, and vehicle breakdowns, reducing delivery delays by 25%, and consistently exceeded dispatch efficiency targets, contributing to overall cost savings of 10%.

Career break

from 04.2023 to 02.2024 (11 months)
Customer Support Representative (Jio)

Provided high-quality customer support to Jio subscribers, resolving 50+ inquiries daily related to plans, billing, and service issues, achieving a 95% first-call resolution rate. Assisted customers with account setup, troubleshooting, and service upgrades, improving overall customer satisfaction by 20%. Documented interactions accurately in the CRM system, reducing follow-up errors by 15%, and collaborated with internal teams to resolve complex issues efficiently. Consistently met performance metrics and contributed to team goals, enhancing operational efficiency and ensuring timely service delivery.

Education

Dnipro State Medical University

DOCTOR OF MEDICINE, Dnipro
Unfinished higher, from 2022 to 2028 (6 years)

Knowledge and skills

• Комунікабельність
• Ведення CRM
• Email Handling & Live Chat
• MS Excel
• Time management
• Здатність до навчання
• Management of CRM

Language proficiencies

• English — advanced
• Hindi — fluent

Additional information

I’m looking for a remote dispatcher or customer support position.
I have experience in logistics coordination, freight dispatching, and customer communication.
Skilled in handling calls, solving client issues, and maintaining schedules with accuracy.
I’m fluent in English, Hindi, and Urdu, and comfortable working with international clients.
I’m a responsible, punctual, and detail-oriented person who can work independently and meet deadlines.
Ready to work in flexible shifts and available immediately.