Wilson

WILSON MBA
[open contact info](look above in the "contact info" section). [open contact info](look above in the "contact info" section)
LinkedIn: Wilson Mba

PROFESSIONAL SUMMARY

Highly organized and proactive Virtual Assistant with over 5 years of remote work experience supporting
executives, entrepreneurs, and teams across the U.S. and U.K. Skilled in calendar and inbox management,
CRM systems, client communication, project coordination, and data organization. Adept at handling multiple
priorities in fast-paced, remote environments while maintaining professionalism, confidentiality, and efficiency.
Known for improving processes, boosting productivity, and providing seamless virtual support that enables
business growth.

KEY ACHIEVEMENTS

Streamlined executive scheduling and task management, improving overall efficiency by 30%.
Implemented structured CRM processes that reduced data-entry errors by 25%.
Maintained 100% on-time delivery of administrative reports and project updates.
Created a virtual filing system that cut document retrieval time by 50%.
Coordinated cross-timezone projects in 3+ countries with zero scheduling conflicts.

WORK EXPERIENCE

Virtual Assistant, I&H Furniture Home (UK) January 2024 - August 2025
Managed executive calendars, meetings, and travel logistics across multiple time zones.
Responded to client inquiries via email, phone, and live chat while maintaining clear, professional
communication.
Maintained CRM records, generated weekly performance reports, and tracked order fulfilment.
Coordinated with production and logistics teams to ensure accurate and timely client deliveries.
Prepared and edited documents, meeting notes, and correspondence for internal and external
stakeholders.

Virtual Assistant, MaidPro (Boston, USA) March 2021 - November 2023
Provided full administrative and operational support, including scheduling, inbox management, and
data entry.
Assisted with research, documentation, and preparation of client materials.
Managed project timelines and communication across remote teams.
Supported marketing and customer engagement initiatives through organized task tracking and
reporting.
Ensured all documentation met quality and confidentiality standards.

Remote Executive Assistant, Davatye (USA) January 2018 - March 2020
Organized daily operations, managed correspondence, and prepared digital records for senior
executives.
Scheduled meetings, drafted reports, and coordinated virtual conferences.
Assisted with vendor communication, online research, and file management.
Monitored and organized emails to ensure timely follow-up on high-priority requests.
 EDUCATION

Bachelor's Degree in Business Administration - Michael Okpara University

CERTIFICATIONS & TRAINING

Certified in Salesforce & CRM Tools
Jobberman Soft Skills Training
General Remote Work Skills Certification
Virtual Assistant Professional Certification
AI-Powered Lead Qualification & Funnel Optimization (Sellrise Internal Program – 2025)

TECHNICAL SKILLS

CRM Systems: Salesforce, HubSpot, Bitrix24, Zendesk, Zoho, Asana
Productivity Tools: Microsoft Office Suite, Google Workspace, Trello, Notion, Slack, ClickUp
Communication Platforms: Zoom, Skype, Microsoft Teams, WhatsApp Business
Core Abilities: Email & Calendar Management, Data Entry & Reporting, Workflow Optimization, Travel
Coordination, Time Management, Process Improvement