Louis

Customer support representative

Age: 33 years

City: Odesa

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LOUIS EGBAZE (look above in the "contact info" section)
CUSTOMER SUPPORT (look above in the "contact info" section)

PROF I L E EDUCAT I ON

Dedicated and customer-focused professional with a strong 2016 – 2021
background in data analysis, client support, and problem- UNIVERSITY OF NIGERIA, NSUKKA
solving. Experienced in delivering exceptional customer
Bachelor of Science (B.Sc.) in
experiences, resolving inquiries efficiently, and improving
Statistics
service workflows through data-driven insights. Proven
ability to communicate effectively, handle high-volume
requests, and maintain strong client relationships. 2025
Passionate about leveraging technology and UDEMY
communication to enhance customer satisfaction and Customer Service, Customer
loyalty. Experience, Customer Support

WORK EXPERI ENCE

Oct 2021 – Dec 2023 S KI L L S
Wicrypt, Enugu, Nigeria
Customer Support / Operations Assistant
Customer Relationship
Assisted users in resolving account and product- Management (CRM)
related issues through email, chat, and phone
Verbal & Written
support.
Provided detailed explanations of Wicrypt’s Communication
decentralized WiFi platform and guided users Complaint Resolution &
through setup and usage. Empathy
Analyzed customer feedback to identify trends and Time & Task Management
recommend service improvements.
Data Analysis & Reporting
Collaborated with the tech and operations teams to
ensure smooth onboarding and issue resolution. Microsoft Office Suite (Word,
Excel, PowerPoint)
Dec 2023 – JUL 2025
NBL Engineering, Enugu, Nigeria Team Collaboration &
Administrative & Data Support Intern Adaptability

Supported data entry, document control, and Attention to Detail
reporting processes within the engineering team.
Assisted in managing client communications and
tracking project updates.
REF ERENCE
Prepared summaries and performance reports to
support project planning and evaluation.
Developed strong attention to detail and Available on request
documentation accuracy in a fast-paced technical
environment.

Louis

Customer support representative

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