Анастасія

ANASTASIIA OSADCHA
CONTACT Business Process Analyst

Business Process Analyst with a solid QA foundation and
[open contact info](look above in the "contact info" section) expertise in Creatio platform development, automation, and
process optimization. Proficient in SRM and B2 systems,
[open contact info](look above in the "contact info" section)
contributing to seamless operations and data-driven decision-
Alicante, Spain making.

[open contact info](look above in the "contact info" section)
stasiia-osadcha-838871307/ Leading expert Developing Business Processes
2022- PRESENT
SKILLS WORK EXPERIENCE

Designed and configured 10+ no-code applications and
• Project Management business process workflows, improving operational efficiency
• Development Methodologies: and data transparency
Analyzed internal business processes to identify opportunities
Agile, Scrum, Kanban
for automation and optimization
• Business Process Analysis
Collected and translated feedback from managers and teams
• Workflow Optimization into clear requirements and technical specifications
• Team Collaboration Developed management reports and dashboards using
modern AI automation and data processing tools
LANGUAGES Implemented AI-driven automation solutions, including
chatbots and voice bots, to enhance operational efficiency
Ukrainian native Conducted software quality testing, creating detailed test
Spanish: Fluent conversational cases, scenarios, and bug reports to ensure system reliability
English Conversational

Retail Product Sales Lead 2018 - 2022

Exceeded KPI targets by 130%
Provided banking services to individual and corporate clients
Prepared documentation and internal reports
Managed electronic document archives
Handled ATM loading and unloading operations

EDUCATION
Espanita school Advanced Spanish language course 2025
Hillel IT School QA English Language Course 2024
Hillel IT School QA Manual 2024
Effort Online Language School Spanish Language Course 2024
Centro de Lenguas Modernas – University of Granada 2022
Regional communal higher education establishment "Institute for
entrepreneurship "Strategy"
Accounting and audit 2011-2016