Jasmine

JASMINE PAUL
Rivers State. Nigeria *[open contact info](look above in the "contact info" section) * (234) 9030390398, Telegram;@jas372

CUSTOMER SERVICE/SALES REPRESENTATIVE
CRM| GOOGLE WORKSPACE | ENGLISH LANGUAGE PROFICIENCY |REMOTE SOFTWARE PROFICIENCY| SPEED AND EFFICIENCY

With over five years of dedicated experience in customer service and sales, I have honed my skills in delivering exceptional
customer support and driving sales growth. My expertise lies in efficiently managing customer inquiries, resolving issues, and
providing tailored solutions that enhance customer satisfaction and loyalty. I excel in building and maintaining strong client
relationships, leveraging effective communication, active listening, and a customer-centric approach. Proficient in utilizing CRM
systems, I ensure accurate record-keeping and follow-up, contributing to streamlined operations and improved customer
experience. My goal is to bring a blend of enthusiasm, professionalism, and a results-oriented mindset to a dynamic team,
where I can continue to contribute to the success and growth of the company.
EDUCATION
 UNIVERSITY OF CALABAR(UNICAL)
Science Laboratory Technology 2022
CORE COMPETENCIES
 Excellent Verbal and Written communication  Time management skills  Goal Oriented
 CRM proficiency  Product knowledge  Adaptability
 Problem Solving skills  Multi tasking  Team work
 MS Office Applications  Persuasion and Negotiation  Interpersonal skills
WORK EXPERIENCE
EURO MARKETING COMPANY
Call center representative (Remote) 2023 – 2024
 Conducting follow-up calls to ensure customer satisfaction.
 Scheduling callbacks for unresolved issues or additional support.
 Promoting and selling additional products or services.
 Staying updated with the latest product information and company policies.
 Educating customers about product features, benefits, and usage.
 Recording details of customer interactions, transactions, comments, and complaints.
 Identifying and resolving customer complaints and issues.
 Escalating unresolved problems to appropriate departments.
 Answering inbound calls and responding to customer questions.
 Providing information about products, services, and policies.
LOCKET MEDICAL CENTER AND WELLNESS CLINIC
Customer Service Representative 2020 - 2023
 Answering phone calls and scheduling appointments.
 Providing information regarding clinic services and policies.
 Coordinating and confirming patient appointments.
 Sending reminders for upcoming appointments.
 Maintaining and updating patient records.
 Ensuring the confidentiality and accuracy of medical information.
 Assisting with the transfer of medical records as needed.
 Conducting follow-up calls to check on patient recovery and satisfaction.
NAZIS ALL BEAUTY COSMETICS AND SPA
Sales Representative 2019 - 2020
 Greet clients, answer their questions, and provide information about spa services and products.
 Promote and sell spa services, packages, and products to clients.
 Book appointments for clients, ensuring optimal scheduling to maximize the use of spa resources.
 Maintain up-to-date knowledge of all spa products and services to effectively recommend solutions to clients.
 Build and maintain relationships with clients to encourage repeat business and referrals.
 Assist in the development and implementation of promotional strategies and marketing campaigns.
 Prepare sales reports and provide feedback to management regarding client preferences, needs, and trends.
 Participate in ongoing training to stay current with industry trends and product knowledge.
CERTIFICATIONS & TRAININGS
• Basics of Customer Relationship Management (CRM)
REFERENCES
 Available on request